Residence House Ruse

Excellent property. Clean, comfortable roo.s and communal areas. Excellent, friendly staff

There isn't anything I would change

The hotel is in excellent condition. Very clean, all furniture is new, every room is uniquely named. They have both soft and harder pillows, to accommodate everyone. I was happy to find some fruits in the room and complimentary water/sweets/coffee. The fruits were a very nice touch, especially for my son. The breakfast was very good, everything was fresh and tasty. The guy kept coming back to offer to help us with more of everything (juice, coffee, tea, smoked salmon and so on). You can see that they really try to offer exceptional service. You can see all the care they put in every detail. I was blown away when I asked for some lemon - they did not have one, since it wasn’t part of the regular breakfast items. But the guy said that he would happily buy some lemons for the next morning and, in general, they would be happy to buy anything else I would want for the breakfast if I asked them upfront. It is the first time a hotel staff makes such an offer to me, as a guest. This is what I call an excellent service. The location is also excellent - 1 minute from the riverside promenade, close to good restaurants and 5-7 minutes walking distance from the city center. Having read about noisy hotels in Ruse, I tried to stay away from such hotels and this hotel is great for quiet nights, for recharging your batteries. Also, I found that good English command is not very common in Ruse. That’s not the case at this hotel. I had no problem communicating well with the staff. They are friendly and even offered me a map with the landmarks in Ruse, in case I didn’t already have a plan.

I can’t say there’s anything I didn’t like. However, since Ruse is such a walkable city and has lots of biking routes, I would suggest they offer a bike rental service or maybe point customers towards a bike rental place. This is by no means a minus for the property, just an attempt at a friendly suggestion.

Small boutique charming hotel. A few steps to the river and a nice walking area. The museum of Baba Tonka is also there. 5 minutes to the city centre. Perfect breakfast. The rooms are clear and every room has his own atmosphere.

Lack of parking spots. It’s possible to park on the street if there are free spaces.

The location is in a very quiet area, close to the city center, just a few minutes walk, but also close to the Danube waterfront, where you can find a peaceful promenade. You can find very good restaurants within a few minutes' walk, and the breakfast was varied (buffet). The stuff is very kind and polite, the room is quite large and confortable, refreshed daily, with complementary items: coffee maker, fruits, water.