The Helmet Hotel
Most favorited

4.4
(2,441 Ratings)
"The bed was really comfortable and the room smells good and it was very clean"
Verified guestDon't miss out! Price and availability may change
High-end valueWell priced for this area
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Includes essentialsFree WiFi/internet and more
Featuring free WiFi throughout the entire property, The Helmet Hotel offers accommodations in Brussels. The terrace on the 7th floor offers a view on the Atomium building and its surroundings.
Free WiFi/internet
Free Parking
Non-smoking
Heating
WiFi/Internet
Family friendly
$$$$
Most favorited
4.4
(2,441 Ratings)
"The bed was really comfortable and the room smells good and it was very clean"
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
3.0 / 10.0
It was closer to town and lots of shops around
1. Room Heating
2. Other people had smoke in the room before I went in
1.0 / 10.0
it was the worst experience that i ever had! the room super dirty! a lot of noise i couldn't sleep at all i had to spend the night awake because of the noises coming from the other rooms! never again! i had to leave at 5am because i was scared and couldn't sleep! its not safe at all
it was the worst experience that i ever had! the room super dirty! a lot of noise i couldn't sleep at all i had to spend the night awake because of the noises coming from the other rooms! never again! i had to leave at 5am because i was scared and couldn't sleep! its not safe at all
10.0 / 10.0
The bed was really comfortable and the room smells good and it was very clean
Nothing
1.0 / 10.0
As soon as we entered the first room, we noticed that there were insects, mold on the walls, and obvious water stains. After complaining at the reception desk, we were assigned another room—but the condition there was just as bad. Even after further room changes, it turned out that all rooms had similar hygienic and structural deficiencies.
Due to these unacceptable conditions, it was impossible for us to stay at the hotel, as the rooms did not meet the minimum standards of cleanliness and safety in any way.
In addition, there was a massive breach of security and data protection: any room card could be used to open any other room. When we wanted to retrieve our belongings from the old room, we encountered strangers who were having intercourse at the time. This constitutes a serious breach of the hotel's security obligations.
To make matters worse, our personal belongings were packed up by hotel staff without our consent and moved to another room without us being informed. This behavior is unacceptable and constitutes a significant invasion of our privacy.
1.0 / 10.0
The only thing I like is that the hotel is close to the Brussels North Station
Everything. The hotel is located in a very bad, horrible neighborhood. It is not clean. It stinks. There are bedbugs everywhere and I got several bites throughout my body. The restroom are not clean, there is fungus everywhere and the walls of the room are dirty
1.0 / 10.0
A terrible experience. The bathroom was the worst part — dirty, full of mold and stains, and it smelled so bad it was disgusting to take a shower. Being cheap shouldn’t mean being filthy. It was absolutely gross, like a public restroom.
The pillows and bed covers were old and full of holes, the floor was sticky and dirty, and everything smelled like cigarette smoke. The walls and doors were stained and neglected.
The area was also unsafe — bad smell, noisy at night, and people drinking outside. I would not recommend this place at all.
Nada
5.0 / 10.0
Cheapish
Hot shower
Room felt seedy and sticky (floor)
Generally run down
Tatty stained carpets etc
4.0 / 10.0
Location not bad, close to the station but you need to be careful when you go out as is not a turistic place
Dirty, on the wall marks of hands, facilities very old
You pay for a room with hair dryer, this one was not working when we ask for a solution one member of the staff reply in a bad way and she was very rude with us and didn’t help at all
1.0 / 10.0
Nothing.
Hotel looks like a place for prostitution and drugs. Room dirty. Mattress full of steins. Toilet unhygienic, no shower door. Room located behind shop or restaurant and all the smoke from the restaurant came into the room. Dirty walls, broken things. Dirty chair. Shaky table. Very dodgy hotel.
1.0 / 10.0
Nothing.
Everything.
1.0 / 10.0
Shit hotel
The room dirty
4.0 / 10.0
Good honest reception staff. Sheets were clean. Rooms at back of hotel nice and quiet
Room dirty, especially bathroom. Spatters of something red, hoping it was wine not vomit or blood, on bathroom wall, filthy taps, mould in shower, handle on bathroom door came of in my hand, luckily on the outside of the bathroom, not inside!
4.0 / 10.0
The room was basic just the bed , the television was not working, the fridge was also not working and no coffee maker. None of these were told in the information of the hotel
Everything except the receptionist
1.0 / 10.0
Worst ever
Worst ever
1.0 / 10.0
Bed sheets and duvet covers were freshly washed and pillow were nice. The view from 6th floor was very nice.
Everything was worse then imagined. Floors weren’t cleaned. Bed didn’t even have headboards. It said no smoking room but it smelled of cigarettes. Bathroom was dirty. The room heater didn’t work. The lift/looby area looked dodgy and scary.
7.0 / 10.0
The location. The comfort of the rooms (if the shower.is works and the TV is set up and you have no plans your not going to get bored or have many complaints
The staff are nice. I've known them for a.long time so I personally had some problems with the price that are unique to me. If your visiting the first time.and.paying under 100 euros and the room has no problems its seriously a good.deal and the staff aren't rude or.anything out of the ordinary
6.0 / 10.0
Good customer service.
easy accessible location from public transport.
having a elevator.
Room is too noisy because the windows are not sealed.
Fan is not working properly. Specially during summer really hard to stay inside the room.
1.0 / 10.0
Felt unsafe. No deadlock on door. Guests or management slamming doors all through the night and rearranging furniture. Dodgy part of town
1.0 / 10.0
This hotel is awful, unorganized, unhygienic, has poor maintenance, and is dirty. When I arrived at reception, an unknown man was standing there who didn’t know English and had a hard time talking to me. In the room where I was admitted, there was dirt and dust on everything. The money was paid in advance, and when I asked for checkout, they refused to refund the money. I have been to a lot of places in this world, but I have never seen something so unorganized and messed up. I came across a great manager who understood that I wanted help and changed my room, but next to it, horrific things were happening. Noise, smoking in the room, smell, and the endless sound of music I don’t recommend this hotel, and it will be great if leadership makes the decision to change staff and cleaners and improve the overall standard, which I think will never be fixed. I don’t have time to fight. I want a refund from the booking service because it has this horrific hotel on the list.
This hotel is awful, unorganized, unhygienic, has poor maintenance, and is dirty. When I arrived at reception, an unknown man was standing there who didn’t know English and had a hard time talking to me. In the room where I was admitted, there was dirt and dust on everything. The money was paid in advance, and when I asked for checkout, they refused to refund the money. I have been to a lot of places in this world, but I have never seen something so unorganized and messed up. I came across a great manager who understood that I wanted help and changed my room, but next to it, horrific things were happening. Noise, smoking in the room, smell, and the endless sound of music I don’t recommend this hotel, and it will be great if leadership makes the decision to change staff and cleaners and improve the overall standard, which I think will never be fixed. I don’t have time to fight. I want a refund from the booking service because it has this horrific hotel on the list.
5.0 / 10.0
The Location
The room was not clean, and it had an unpleasant smell, the shower door was broken , the balkony door was stuck. And the price was expensive compared with poor facilities.
1.0 / 10.0
There is nothing.
Totally disliked the place as well as the service.
5.0 / 10.0
the shops nearby
some of the facilities are broken and the reception is not so nice
1.0 / 10.0
The female receptionist at my checkout was nice.
I requested an invoice and had to ask three times for it to actually be sent. The furniture was in bad need of repair. The bathroom cosmetics were the worst I've had at a hotel. The lift was covered in nasty graffiti (how on earth does that happen in a staffed hotel?). There is a no guest policy, apparently (the hotel does not inform of this on Booking) -- what kind of prison is that?
8.0 / 10.0
staff was lovely in reception -
good kebabs near by
location wasn’t the best.
7.0 / 10.0
it’s clear and comfortable.
The staffs don’t seem to respond to my messages.
6.0 / 10.0
the double bed was good and comfortable
5.0 / 10.0
the triple room
Close to a lit of things in the city
parking 25€ way too expensive
dirty rooms
5.0 / 10.0
that it’s close to the bus station
7.0 / 10.0
the room was comfy
the location is a little bit weird, not dangerous but not a great area.
6.0 / 10.0
Good Location; near by train station. safe neighborhood. Good people.
Broken heater, not super clean and old appliances.
FAQs
Is parking included with this hotel?
Parking is not specified as an available amenity at The Helmet Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is The Helmet Hotel pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at The Helmet Hotel?
We found 6 amenities for this rental. This includes free wifi/internet, free parking, non-smoking, heating, and wifi/internet.
