Mymering Wine & Guest Estate

Environment , staff , accompdation , wine and food - 5 star ⭐️

Na

Great location, very comfortable and had everything one needed for a holiday stay.

Nothing.

Beautiful views, a piece of paradise. Andy, Penny and their staff were wonderfully welcoming and the service was exceptional. Our cottage was perfect and the dinner and breakfasts were delicious as was their wine!

Art decor in room visually appealing. Bed extremely comfortable. Shower great. Views amazing. Starters delicious.

Menu communicated as to dietary requirements prior to arrival, was different to what was served at dinner, despite checking with person communicating via Booking.com and Whats'App. My partner did not eat his main meal, and I settled with the interpretation of a different meal I was served. The menu advertised on the table was different to the meal served, and waitrons had no idea how to deal with the situation. The roast lamb on menu was a pulled fatty lamb on a a bed of risotto-like barley and a recipe for disaster, and we requested it be removed as the smell was unpleasant, and somewhat overpowering. No interventions or suggestions as to a replacement main meal or apology, and the staff disappeared. We ended up sharing one dinner, as I was also unable to eat the meat I was served, and so as not to spoil our vacation mood, or the mood of other guests, and we left disappointed and hungry. Dessert stodgy and more than likely a boxed frozen dessert as particles frozen. Value for dinner, 2/10 and the 2 awarded for the starter. I raised when settling the bill upon departure, and full amount charged for 2 X 3 course dinners, and again receptionist sorting bill unable to resolve or offer a compromise and I was advised a lack of communication between the various stakeholders. So, 1 dinner shared and meat fatty, 1 returned meal, 2 starters and 2 half eaten desserts. definitely not worth the amount charged for the 2 X 3 course meals. A suggestion that training be provided to waitrons and clear communication channels between the various team members and that communiqué and feedback from guests to be taken into consideration as per dietary requirements, so that it is not just a tick box exercise.