House Sasanelli

Good value for money for a short stay before our flight out. Enough space for each of us (4 adults) to sleep. Nice balcony. Note there’s one flight of stairs to the apartment.

Tenía todo lo necesario

Bardzo dobra lokalizacja. Blisko sklepy restauracje i stare miasto.

Proximity to the airport was reasonable. Donato, the person we had all our communications with, seemed like a nice person.

I do not know who Maria is, as noted in the ad for this property, as Donato introduced himself as the contact person for the property and was the only person I was able to get a hold of or dealt with on every and all communication. Donato was a nice person but communication was challenging. We booked the apartment many months ago. Well after full payment was received I followed the Information provided on Booking.com and reached out on exact location details and instructions on how to enter the property. I was told that I was required, by law, to provide copies of our passport documents. Providing details that are personal is the norm in Italy, but even after providing this information, I was not given the instructions to enter the property. No information On lockboxes, codes, introductions. This dragged on for days until the last day before our arrival, Eventually Donato replied that he would forward the information the evening before our arrival. We did not receive any communication, even after multiple times up to, and including the morning of our stay. On the Morning of our arrival he said he forgot. At that point, the morning of our stay, he provided a code for a lock box Located at the front door of the building. I found this very stressful that he could not have simply provided a code to the lockbox Days before our arrival. He actually lives in the building and could have put the key in or taking it out at any time. On the day of our stay we had to leave our prior location and drive for hours to get to this apartment. I mentioned this to Donato several times using booking.com and WhatsApp but to no avail. Why he would not provide this information, after receiving full pay, And copies of our passports I do not Understand. This is the part that I found extremely stressful. Conclusion: Donato seems like a very nice person.