Acros

L’emplacement, le parking, la beauté de l’édifice, la salle de sport, les piscines et le sauna.

Chambre un peu en dessous des prestations globales proposées par l’établissement. Douche inondée facilement.

Lugar muy bonito y agradable

La piscina interna no tenía climatización porque solo lo ponen en invierno y estaba más helada que la exterior, deberían ponerle climatización siempre

Breakfast was ok, nothing extraordinary, but it had all the basics. The swimming pool and sauna were great, the Turkish bath wasn't working. All the staff was really nice and the room was quite big and had lots of space! The location of the hotel is incredible, in the middle of the mountains, really quiet and peaceful.

The hotel is beautiful and definitely has a real “wow” factor when you first arrive. From all the hotels we stayed at during our trip, this was probably the one that felt the most luxurious. From the pictures, we were expecting a classy and exclusive place, especially because of its secluded location surrounded by mountains, and the first impression certainly lived up to those expectations. The property itself is beautiful, with an elegant white building and a stunning outdoor pool, which is definitely one of the highlights of the hotel. There is also an indoor pool, as well as a gym, bar, and restaurant. We also really appreciated that they offer family rooms, as this was not always easy to find during our trip. We booked one for our stay, and it was nice to have this option available. The room was clean and provided the space we needed as a family. Overall, the setting is beautiful and peaceful, surrounded by mountains, and the hotel makes a very impressive first impression.

Unfortunately, despite all the positive points mentioned above, this was the hotel where we had the highest expectations during our trip and ultimately felt the most disappointed. The property looks luxurious and makes a wonderful first impression, but for us, the overall level of comfort and service did not quite match what we would expect from a four-star hotel. Because the hotel is quite isolated, we expected to find everything we might need without having to leave the property. There is a restaurant, but we found the prices quite high, and there were very few options for something small or casual between meals. This was particularly inconvenient when travelling with children, as there were no simple snacks or even things like ice cream available when they were hungry before dinner. Another inconvenience was that the bar seems to be operated separately from the hotel. Drinks cannot be charged to your room and have to be paid for immediately. This is not very practical when you are relaxing by the pool and may not have your wallet with you. We also sometimes felt pressured to pay straight away, which took away from the relaxed atmosphere we were expecting. The air conditioning in our room was also quite noisy during the night, making it difficult to get the restful sleep we had hoped for. Finally, although the breakfast buffet offered a good variety of food, the hot dishes were not kept warm throughout the service. If you arrived some time after breakfast had started, things such as eggs and sausages were already cold. Overall, the property itself is beautiful and has a lot of potential, but unfortunately the experience did not live up to the expectations created by its appearance and four-star positioning. With more attention to these practical details and guest comfort, the experience could be significantly improved.