Lillypond Camp

Check in was simple informal but warm and welcoming I did not feel overwhelmed. The property is eco friendly I came to realise, they do not use chemicals or pesticides furthermore they do not interfere with nature. Breakfast was simple and tailored to my budget, same thing with my lunch and dinner. The rooms have complementary mineral water and a coffee/tea making facility which for me was just very convenient, the mosquito net served me well. The my room was cleaned daily and the housekeeper was always attentive and willing to help. The staff form a close team and always jovial, I went for walks within the community with them. My game drive was amazing, straight forward, all arranged by the camp. The environment is around the camp is relaxed, the bonfire was lit every evening which was a bonus for me. The swimming pool is under renovation and will add great value to future visitors.

My stay was too short.

We stayed at Lillypond Camp for the purpose of visiting Lake Nakuru National Park. We had booked the tent option and were quite confused upon arrival. There were no tents available, and a staff member informed us they had all been taken by a group heading to Maasai Mara. Crucially, we had booked in advance and were never notified about the tents' unavailability. She then offered us a vacant room at the same price. The situation became confusing and awkward when another staff member checked our booking confirmation, thinking we had reserved a double room. The information we received was simply not consistent. After a lengthy discussion, we were finally settled into the double room and were given an extra mattress, which was a nice gesture. Despite the initial confusion, the place itself was nice. The food was delicious, although it took a very long time to be served. The pool was enjoyable, and the staff were genuinely friendly. Internet was available in the public shared area. The best part was the bonfire they made every night 🔥.

The staff's confusion regarding the tents versus the double room clearly indicates a lack of knowledge about booking confirmations, particularly those made through Booking.com. A better understanding of how to read and interpret the reservation details would significantly smooth the check-in process. Furthermore, any additional charges for children need to be stated clearly upfront. Given that we had initially reserved two tents (which were unavailable), the pricing for the replacement room and the children should have been clarified immediately. For future guests, I highly recommend contacting the camp directly before arrival to verbally confirm all details, especially the room type and the final price including any extra fees for children. This will help prevent the inconsistent information and lengthy discussions we experienced.

Despite the confusion and awkwardness of the check-in process, the camp offers great value. Breakfast was plentiful and delicious. They also serve lunch and dinner, but it takes a long time to get your food, so ordering in advance is highly recommended. The location is ideal for visiting Lake Nakuru National Park; the Nderit Gate is located very close to the property. Other guests mentioned seeing animals from the park fence, which runs right alongside the property, during their morning walks—a fantastic bonus! The evening bonfire was a very nice touch.

A really nice alternative to fancy and expensive parknlodges. They introduce Kenyan culture and ecological lifestyle. My recommendations for anyone travelling on a budged.

Everything fine