"Emerald Bay Ridge is an 8/10 stay for me. A family member had previously stayed here and recommended it. Some of the notable benefits include its proximity to a shopping center, which is convenient fo..."
Guests love it hereGuests give this property a top rating
Well priced for this locationPriced under area average
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About this lodge
While you're here, you can enjoy all the comforts of home and more, including a rainfall showerhead and free WiFi, as well as a Smart TV and a coffee/tea maker. Other amenities include towels, soap, toilet paper, and free toiletries.
Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Expedia properties are professionally cleaned after each stay.
Service feeThis helps Expedia provide a safer and more secure booking experience.
TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.
Customer support
Customer support is handled by our partner Expedia
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Top rated by guests
8.2Excellent
(138 Ratings)
"Emerald Bay Ridge is an 8/10 stay for me. A family member had previously stayed here and recommended it. Some of the notable benefits include its proximity to a shopping center, which is convenient fo..."
While you're here, you can enjoy all the comforts of home and more, including a rainfall showerhead and free WiFi, as well as a Smart TV and a coffee/tea maker. Other amenities include towels, soap, toilet paper, and free toiletries.
Amenities
Internet / Wifi
TV
Free parking
Things to know
Additional fees to expect
Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Expedia properties are professionally cleaned after each stay.
Service feeThis helps Expedia provide a safer and more secure booking experience.
TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.
Customer support
Customer support is handled by our partner Expedia
Ratings and reviews
8.2 / 10.0
Excellent(138 Ratings)
8.0 / 10.0
The stay was nice for the time we stayed in town! The room was pretty hot though but understandable because of the heat. Overall a good stay.
8.0 / 10.0
It was good. The phone number in the Expedia instructions did not reach anyone. Would have preferred to be able to reach someone.
8.0 / 10.0
I needed a lighter and the room had. There were sports equipments for the kids to play.
10.0 / 10.0
Emerald Bay Ridge is an 8/10 stay for me. A family member had previously stayed here and recommended it. Some of the notable benefits include its proximity to a shopping center, which is convenient for last-minute purchases or forgotten items. The property features two larger cabins with full kitchens and additional space. I stayed in one of the smaller cabins, which can accommodate 4-5 people, featuring one king bed and two full-size bunk beds. The cabin has a small fridge, one restroom, and modern fixtures, including a microwave and Keurig. However, please note that hot water is limited, so showers should be staggered. The area is great for kids to play, with a gated access to the basketball court behind the fence. We attempted to roast s’mores over the table, but it was experiencing electrical issues or low propane. Keep in mind that there is no room service, as no manager or housekeeper is on the premises. Their main phone line and email are not operational, and the only way to obtain information is through a third-party service. The place was quiet during sleep, although you may hear some car traffic noise from the nearby main road.
10.0 / 10.0
Beautiful place for a large group of family
6.0 / 10.0
Uncomfortable bed, very little water pressure in the shower, small bathroom and bedroom. Would not come back.
3.0 / 10.0
I have tried to contact the property several times and I get no response. I asked about parking spaces before we arrived and then we had an issue with the heat being on the whole time and not being able to turn it off. I messaged the property and no response. I even tried to call and got a busy signal every time I tried. I also tried to reply to emails they sent me and I cannot even get to a page to be able to contact them.
10.0 / 10.0
Absolutely loved our stay at Emerald Bay Village. The beds and bedding were SO comfortable. The shower was hot with great pressure. The set up included everything you need to eat in. It was wonderful. Kim was so sweet to go get us propane for the BBQ when it ran out so we could make breakfast. We will definitely be staying again!
10.0 / 10.0
Nice and convenient place
8.0 / 10.0
The accommodations were nice
8.0 / 10.0
The place was really good and the kitchen was fully stocked. Beds were very comfy.
10.0 / 10.0
Great place to spend a nice, quiet and family weekend.
6.0 / 10.0
There were a few spiders with spider webs and the controllers didn’t work. The room also had an odd odor.
3.0 / 10.0
We have stayed at Emerald Bay Village several times. My kids love the bunkbeds and the room is clean and comfortable. Previously, the only issue had been noise from adjoining rooms, given how thin the walls are. It entirely depends on who is in the adjacent room in terms of how much your night and sleep could be disrupted. On this most recent visit, the people in the next room had a group of friends staying and playing games loudly until past midnight. Another issue we had on this most recent stay was that the heater stopped working for about a day. I messaged the property contact person several times about this and received no response whatsoever. In the end I reset the Internet connection of the wall thermostat and the heater started working again. I had also informed the property contact person of the noise the night before. I did not receive responses about these issues. I would say that if there are no issues during your stay and you have no need for anything to be fixed and the people in the next room are not making noise late into the night, you will be satisfied with your stay. Final issue is that there is a keypad on the door lock and you get in with a code. They do not seem to be changing these codes over time, as we had the same code on two trips separated by about a year. So anyone who has stayed in that room in the past is able to get in with the same code. This seems like a suboptimal situation and a potential security risk.
10.0 / 10.0
Emerald bay village was perfect for our trip to tahoe. Its was close to everything without being in the hustle of downtown. Very esthetically pleasing with extremely comfortable beds and linens.
10.0 / 10.0
Definitely I will come back
4.0 / 10.0
Was initially surprised when the inside cabin looked nothing like the online photos. The cabin was cozy and had a nice little kitchen except the little dorm fridge froze all of our freshly purchased produce (on lowest setting). The bathroom had an open window that could not be shut and someone had placed a piece of foam to cover it, but it was freezing. I had initially received emails from the property upon arrival and tried to contact them via text, phone and email, but no one responded.
1.0 / 10.0
Summary: property management is non-existent. They never responded to any of our calls or messages regarding broken plumbing.
This is not a hotel. There is no on-site management.
We did a self check-in with the door code provided in a message. The room was largely as pictured.
Wife started to take a shower, during which daughter had to urinate. Daughter informs us the toilet did not flush. Wife exits the shower and notes it is draining slowly; the water is about an inch deep.
I use the plunger on the toilet but it does not budge. We notice the water in the shower is actually not draining at all because the soap suds are not moving toward the drain.
Over the course of the next hour, we call the number given in the check-in message 3 times. The number goes straight to voicemail and we left a message each time. We also sent 2 messages via the hotels.com app, providing our phone number. These messages were never returned.
We called hotels.com twice and they confirmed that they also could not reach the property manager. Hotels.com agreed to initiate a refund and credited us 50 dollars for our trouble.
We scrambled to find other lodging for the night -- the water level in the toilet and shower had not receded at all in nearly 3 hours.
The property sent us check-out instructions the next day as if nothing happened. They refused to issue a refund and hotels.com is citing no specific policy in standing with their decision.
We will not stay here or book with hotels.com again.
1.0 / 10.0
They sent me multiple message informing how to contact them if any questions. Okay when shower and toilet got clogged nobody responded to my messages and txt even after we checked out next day. There is no front desk in this place so you are on your on.
10.0 / 10.0
We loved our little cabin! It was clean and cozy and it had everything we needed for a weekend trip.
10.0 / 10.0
Overall a pretty and cozy cabin, only problem was, one of the bathroom door's lock wasn't working
4.0 / 10.0
We stayed here and went skiing at Sierra at Tahoe. Great location, Convenient to restaurants and Sierra. Extremely convenient parking right in front of the door. Nice interior. Kids loved the bunkbeds. Nicely decorated and renovated. Only complaints related to noise: the walls are thin and you can easily hear the guests in the next room. Also, the heater is noisy and makes banging noises which woke me up. The kids slept fine and it is their favorite place to stay in Southlake Tahoe.
6.0 / 10.0
It was a cozy little room, with good amenities. Only thing is the walls are paper thin, you can hear the room next to you clearly with conversations. It’s was hard to get quiet or peace.
3.0 / 10.0
We stayed in cottage 2 Bayview, which is a 2 bedroom condo. It’s tiny. It worked for 3 of us, but will be too tight for 4 people for sure. Living area sofa is a two sitter, three people can only fit in sitting tightly close to each other. Kitchenette is fully stocked and very convenient, but lacks dishwasher and hot water has no pressure. In general it’s a newly renovated place nice and modern, but it lacks general cleaning. There is so much dust on the door trim and shelves and watermarks on tiles in the bathroom, looks like cleaners are doing really poor job. I provided my feedback to property management, hopefully they take it to consideration.
2.0 / 10.0
We booked this place on Christmas Day for two nights and when we arrived, the place was not cleaned at all - at all…. There were towels everywhere (also on the floor), and the bed was a mess… anything that you can imagine. We called and messaged the contact multiple times to talk about alternatives with no response…. We then subsequently called multiple times and still no response….. We have also reached out to have Expedia to contact the property but also had no resolution. We had no option on that day, but to move to another hotel at the last minute, on the Christmas Day, and of course at an extremely high price. We have contacted the property for a refund, but received no response either. While looking at all the reviews now, it seems this is not the first time the visitor has this issue…. So just be mindful.
2.0 / 10.0
They didn’t clean the room at all
1.0 / 10.0
It was absolutey disgusting..to say the least. The beds looked as if they justvrolled out of them 5 seconds prior to me arriving. The trash was full in all rooms, cups and sink were like a toddler was learning how to make coolaide and spilled every lasy drop on the counter... i could feel the bed bugs plotting on me as i walked in. I immediately left and was promised a refund, but have not had any luck getting that back. The "landlord" will not answer any calls.
4.0 / 10.0
it was a convenient location for us (dining and gas nearby) and #7 was very private. we were close to Emerald Bay, Pope Beach, etc.
6.0 / 10.0
Good value, clean rooms, nicely decorated. Some minor issues: plugged sink, no bedside table on one side, poor ventilation, very low water on shower and road noise.
10.0 / 10.0
Great stay here. Exactly as advertised. Nothing fancy, but clean, comfortable and convenient.
10.0 / 10.0
Staff super efficient. They sent email before check in with directions so we could go directly to our cabin. Room is beautiful! Can I live here forever?
10.0 / 10.0
My husband and I enjoyed our stay. The property had everything we needed. Walking distance to restaurants and stores. Convenient parking right next to our cabin. Overall excellent. We will stay here again!
4.0 / 10.0
One of the few times I’ve stayed at a place and had to leave the property and request my money back.
Very poor lighting conditions (can’t see much in room at night. Floors weren’t very clean. Top bunk bed didn’t seem sturdy— pulled mattress on floor for daughter to sleep on.
Air conditioning did not work, and when we asked how it worked, was told the property didn’t have air-conditioning, which was not advertised. Staying in July w just a ceiling fan did not work for us.
On the second night after a long day of activities, we came back to the room and found a weird smell coming from the bathroom. Shower was backed up and had standing water which smelled like sewer/dirty water. Called the next day and was told the plumber would come out. Plumber couldn’t fix the problem and we were told would show up sometime the following week.
After so many inconveniences, we decided to pack up and find other accommodations. The property manager/contact was very accommodating and did get back to immediately, which is the only reason I’m giving it more than one star.
Unfortunately, I would not recommend staying here in this location.
10.0 / 10.0
Comfortable and clean! It was a good base for our visit to Lake Tahoe.
2.0 / 10.0
There is a lot of dust on the cabinet and countertop. The toilet paper box in the toilet should be updated. Everything in the room is the same as in the photos. There is a coffee machine in the room but there are no coffee capsules. There is a pack of opened coffee powder. I raised questions after checking in, but I didn't receive a reply from any landlord
3.0 / 10.0
WiFi didn’t work at all. We chose this location because it was stated there was WiFi. I reached out to the host three times and never received a reply back.
8.0 / 10.0
Excellent location to explore Lake Tahoe
10.0 / 10.0
We had a fantastic stay at the cabin in Tahoe! The place was immaculately clean and featured a modern design that made our stay comfortable and enjoyable. The location was incredibly convenient, providing easy access to local attractions and amenities. Highly recommend this cabin for anyone looking for a clean and hassle-free getaway in Tahoe!
10.0 / 10.0
Property is very nice. Cabin is beautiful and cozy.
10.0 / 10.0
Great stay, they sent a welcome note, and a reminder the day before we left with instructions.
Tv in back bedroom wouldnt turn on.
FAQs
Is parking included with this lodge?
Parking is not specified as an available amenity at Emerald Bay Village. For more information, we encourage you to contact the property about where to park.
Is there a pool at this lodge?
We didn’t find pool listed as an amenity for this lodge. It may be worth double checking if a pool is important for your stay.
Is Emerald Bay Village pet friendly?
Unfortunately, this lodge is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Emerald Bay Village?
We found 3 amenities for this rental. This includes internet / wifi, tv, and free parking.
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