Luxuries Penthouse

This place was absolutely amazing — my girlfriend and I thoroughly enjoyed ourselves. Upon arrival, a security guard explained how to get to the apartment and was very helpful, walking us through all the ins and outs. First Impressions Once we got in, we were welcomed by warm, eye-appealing aesthetics, and the house smelled wonderful. This has to be the finest accommodation I've stayed at — it took the number one spot, previously held by an accommodation in Cape Town, which really says a lot. Amenities Everything we needed was provided: pots, braai equipment, a beautiful fridge, a nice TV with a soundbar, and a swinging chair on the balcony — perfect for relaxing while braaing. Dishes were available for breakfast, lunch, and supper. One delightful surprise was finding ice cubes already in the fridge — I hadn't expected that, and it was a huge help when making juice, saving me a trip to buy ice. Location The mall was about a 5-minute drive away, which was also great. Nice Touches There's a mirror in the room next to the bed, which was a nice touch (I personally appreciated it for my own reasons 😄). Unlike most accommodations — which either don't have aircons or have ones that don't work — this place had two fully functional units: one in the bedroom and another above the TV. Checkout There was some confusion around checkout time, but we were kindly allowed to check out later than 10am. Key Box System I really appreciated not having to deal with the usual "stuff" — keys are kept in a key box next to the apartment door, accessed via a secret code. The same process is used to return the keys at checkout. No human interaction required — I don't know exactly why, but I loved this. Maybe it's because in these situations, I prefer little to no interaction with people. Wi-Fi We were able to watch Netflix, DStv, and YouTube on the provided Wi-Fi, which was a nice bonus. I give accommodation 9,5/10 a solid 95% 👌

As a lean consultant, I naturally look for areas of improvement, so please take the following as constructive feedback aimed at enhancing the guest experience. Bathroom & Bedroom The bathroom was very beautiful. One small suggestion: adding in-cistern toilet blocks would be a nice touch. In the bedroom, there's currently a mat on only one side of the bed — having mats on both sides would be a good improvement. Balcony Lighting While braaing on the balcony, we noticed the light wasn't working. It would be great if this could be checked and confirmed before every guest arrives. Gate & Security Access The gate opens automatically when leaving, but returning is more difficult, as you rely on security to let you in. If the guard isn't at the guardhouse, you have to call them. On one occasion, after waiting nearly 5 minutes at the gate, the guard on duty initially told me to call the accommodation owner instead of opening the gate himself. He was in the guardhouse the whole time and was reluctant to help, only opening the gate after I mentioned that the first guard we met on arrival (who was very helpful) had said that informing security of your destination should be enough for them to let you in. This suggests an opportunity to align expectations and processes across all security staff, since they play a crucial role in the guest experience. Checkout Time Discrepancy On Booking.com, the listed checkout time is 10–11am. However, the information sent directly (which I unfortunately didn't read in advance — my mistake) stated that checkout is strictly 10am. This inconsistency should be aligned across platforms. If the owner hadn't reminded me via WhatsApp that checkout was at 10am, I would have checked out at 11am as per the Booking.com listing. Wi-Fi At times the Wi-Fi was unstable, which affected our ability to stream Netflix smoothly

The location is really good. The apartment has almost everything a visitor would need. The host sent detailed information to streamline the check-in process.

The balcony had not been cleaned, and the extra blankets in the wardrobe had not been washed.

Location is great

The screen gates and corridors were quite dusty. It would have helped if the owner sorted out the electricity issue before our arrival not after we were already there (There was 8 units of electricity left when we arrived but he then topped up when we were already there). I was looking forward to relaxing on the couch and watch TV but the couch and chair in the sitting room are quite small for relaxing.

The location and the fridge with ice maker never had to buy ice.

The shower gets flooded due drainage system not draining effectively..