Sunrise Lodge





3.3
(312 Ratings)
"Comfortable bedding and the cleannessđ"
Verified guestDon't miss out! Price and availability may change
2 guests · 1 bedroom · 1 bath
Well priced for this locationPriced under area average
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Enhanced cleaningExtra health and hygiene measures to ensure your safety
Featuring an outdoor pool, Sunrise Lodge in Cape Town provides accommodations with free WiFi and free private parking for guests who drive.
Free WiFi/internet
Free Parking
Pool
Non-smoking
WiFi/Internet
Family friendly
Cleaning products
Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Booking.com properties are professionally cleaned after each stay.
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TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.
Customer support is handled by our partner Booking.com
$$$$
3.3
(312 Ratings)
"Comfortable bedding and the cleannessđ"
Verified guestDon't miss out! Price and availability may change
Ratings and reviews
1.0 / 10.0
These Nothing to comment on whatwas liked. As the services was Very unprofessional. Rooms was not provided as promised, and had to wait ages for assistance, which was poor
These Nothing to comment on whatwas liked. As the services was Very unprofessional. Rooms was not provided as promised, and had to wait ages for assistance, which was poor
8.0 / 10.0
I loved how helpful the staff were and the way my room was clean. I really got great rest with zero disturbance.
I didnât do much around the place , so there is nothing I can complain about.
1.0 / 10.0
Location was convenient for our daily activities and well secured for parking.
Room is deteriorating and poor maintained , poor lighting, poor shower with cold water for consecutive three days of stay. WiFi slow. Bed are not comfortable, moth on ceiling and in the shower.
1.0 / 10.0
Nothing
This was absolutely the opposite from the pictures infact we where so disappointed we changed a phone for 10 minutes and left . FALSE ADVERTISING
1.0 / 10.0
There was nothing to like about the place because even if there was anything positive, it was over-shadowed by the dislikes.
False advertising on the website, as the perfect pictures posted on the website were a far cry from what was actually at the premises. It was very much disappointing.
1.0 / 10.0
everything
1.0 / 10.0
Nothing
The bedding was dirty and i showed the lady, we got cold water to shower, cockroaches and going to our room we must pass the kitchen it was dirty and not smelling nice, the bed it was as if you sleeping on the stone. I had to check out the following day and look for another room . I called the lady to let her know i won`t be coming back she didn`t bother answering she just opened the gate for us, later during the day she sends me a message asking if are we coming for another night and my answer was no and gave her my reasons as well. The biggest mistake i did was not checking the reviews before paying.
1.0 / 10.0
We did not even stay there we left right after viewing the property which was already the wrong address on the website. The Pool was very dirty half drained with algy in the water. The house was a complete disappointment with the staff not really interested in helping. They scamming clients and this needs to be made aware off on the website I did not get my money back and I didn't stay there i had to pay more money to go somewhere safe with my family. Absolutely a scam on bookings.com
8.0 / 10.0
home away from home, relaxed and quiet area
N/A
1.0 / 10.0
No Breakfast
-The place never changed beddings, ours in the room had blood stains
- The room had a broken shower and toilet
-No towels and toilet paper was provided
- No access to TV
-The pool had clothes hanging over and the water was green
-The yard and house was never cleaned
-we asked for a refund and was refused by the owner
-It was nothing like the ad on booking.com
- Living conditions will give you a sickness or even a disease
-We only slept there and had to leave early morning
-no cutlery or any assistance
-It was the worst experience and absolutely pathetic living conditions
- i would never reccommend this place to anyone.
- We was threaten by owner if we called the police
1.0 / 10.0
Nothing and as I wrote the email to you guys, the experience that I had was traumatic to the entire family, mr Lorence was very rude and very disrespectful. He forced us to sleep in one of the houses in the street for two nights 73 not number 50 Canterbury as booked. I had to call the police but unfortunately he didnât want to give us money so that we can check other venues. I regret I even booked this place, I will never in my life. I feel like I waisted our 6 nights paying this venue.
Nothing itâs filthy and disgusting , it needs an urgent inspection that place, you canât accommodate people in a place like that were you have to ask even for a toilet paper
2.0 / 10.0
Secured parking
The pool was dirty the stuff was not welcoming the manager was not present there was no shower nob in the shower the shower head was broken no remote for the tv the door handle was broken the bed was on bricks the lights was not working and the photos on the website was nothing compared to the place it was very unpleasant
1.0 / 10.0
The location was close to the airport.
The place was not clean. There was an unpleasant smell, we barely slept the beds were not comfortable. Room 17 the shower had a broken faucet. They wash their sheets and clothes in the pool. The place needs a lot of work. But I beleive they will turn a corner.
1.0 / 10.0
Nothing
The service was very poor. The rooms ddnt have towels and soap. TVâs ddnt have remotes we had to borrow the remote from the receptionist. All the rooms must borrow that one remote. The beds are falling apart and some of the rooms donât have lights. Stove only one plate is working. The pool is dirty. Going out is a hustle as we nee the reception lady to open the gate with remote. Sometimes she sleeping and doesnât assist with what we need.
1.0 / 10.0
We met good people
Everything, the place was not like the pictures showed,the jacuzzi was filled with sand and covered with a cloth ,the TV's doesn't have any remotes,the side lights from the bed didn't work , yesterday when we arrived the kitchen was dirty and some other guests that we met they had to clean the dishes ,the woman who does the washing was sleeping whole day no one made sure that we were comfortable or needed anything,the landlord wasn't there nothing,I'm really upset because the service was kak ,she told us that we needed to be inside at 8 and couldn't play loud music because the houses next door would complain ,the pool was super dirty and had hair in it ,theres bedbugs aswell as me and my partner was itching whole night and kept feeling stuff crawl on us ,you can't have visitors nothing ,and also the day when we arrived was the day that woman named Abigail washed the beddings and towels which the towels was super wet to use ,it's just kak and trust me you wouldn't want to stay there especially when you can't refund your money ,and also it's one big house you share a kitchen with everyone including a fridge,there isn't any oven nor does the stoves work ,all the rooms are next to each other ,rooms are super small and I'm speaking of for two people
10.0 / 10.0
Comfortable bedding and the cleannessđ
Cold water in shower and the wifi connection was poor in a way we wanted to listen to music in TVđ
1.0 / 10.0
The Room I slept in,and the remote their give us for the gate because it was anuciance
The beds of the other rooms are broken falling in the swimming pool wasn't clean when we came there wasn't any plates and stuff like that in our rooms we must ask the whole time .where things is the water is cold their must know in the morning the people want to bath so why is the still of by 11 in the morning .their must really uplift their standards as I can see before it was n nice place that low it standard people are paying money came from far so please.
We ride to Cape town as the address in the map gives us and then return to belville if people book and already pay their money please sent a location pin that was really unbearable.the fuel are very expensive,I wasn't happy at all because at that time you would think it's n scam so please put on the address belville not cape town .the lady tells us the remote is broken but she was the last one on the remote and say maybe the kids broke it ,after the remotes was change in the back so if it wasn't people that is awake the lady would charge them money .the only weekend I was Disappointed in a place .
1.0 / 10.0
Please do not be caught in the same situation as us. We booked based on the picture provided. Specifically a bath requested. And when we arrived???? Boom disappointed not even how itâs presented on the advertisement. There is no bath, no aircon, no toiletries not even toilet paper. Itâs a one space build on room, with a small toilet and shower there is not even Cornish at the roof. No barbeque this is just a guy that build some not up to standard small add on buildings on his property trying to make a quick money. Please donât fall in this trap. We requested our refund since the property is REALLY not as advertised even the entrance is a safety hazard. But at first he refused to refund our monies paid. Guys be carefull for this one
Everything itâs complete misleading
1.0 / 10.0
The location of the place showed in cape town but it was whole time in Belleville, making me waste unnecessary money I gave out more money than expected, one of the lamps by the bed did not work , the TV did not work , there was no warm water , no towels or soap , they fool you with pictures looking breathtaking but the quality of the place is bad I'll never go back.
1.0 / 10.0
Itâs a scam .
Scam
8.0 / 10.0
Friendly staff
No hot water this morning. Place was dirty and just not nearly as advertised in pics. Bed was super loud and squeaky. Doors banging. Not allowed the TV remote.
1.0 / 10.0
Liked the pool for the kids but not as in pics, only the bottle pool was operational and no lights at night
It's was well cleaned to the naked eye but bed had some hair in it that's wasn't mine
One bed was so broken the kids basically lay ontop of each other
There was a broken bunk bed standing up against the wall with nails sticking out of it - I have small kids you can just imagine
There is not remote for the TV as they don't provide one, you have to connect to YouTube via your phone but wifi is so bad you can't watch anything
Bedside lights against the wall are just hanging by their wires
There is no cutlery or crockery yet you have a self catering kitchen in the room
You do not get a gate remote on check-in but have to WhatsApp the host each time you want to come I or out
There are no towels or toiletries provided
Then the host arrives at 9:30pm the night and demands I pay him for the night into his bank account as I had canceled the booking, which I did not do, I requested a free cancelation a few days prior also contacted the property directly but got no reply as I would be charged the full amount if I canceled so just left it, the host then processed the cancelation hours later after we had been in the room for hours then made out as if was trying to do something and was rude and demanded constantly that I pay an immediate payment right now which I did as I could see the app had a cancelation on, for this reason I can't even get my money back for this absolutely horrible experience, my first of Capetown!!!
Would NOT recommend to family or friends!!!
3.0 / 10.0
I can't think of anything positive to say about our stay.
There were no glasses available for us. We only received one towel, and we were told the other guests are using the rest of the towels. The pictures that were advertised were not what the place was supposed to look like. Sunrise lodge was a big disappointment.
1.0 / 10.0
Absolutely nothing.
Mattress very bad extreme noise people banging on our door late nite drinking beers outside room smelled as well as bathroom the shower did not have a tap on it bed lights faulty TV must be worked from phone only YouTube.
3.0 / 10.0
Nothing.
Couldn't get through on the number so they can open the gate when we arrived. Waited for about 15 minutes until they opened after numerous phone calls that were getting rejecting by, who I assume, was the owner. There were no towels in the room, bed was not comfortable and the noise from the people in the other rooms in the morning was unbearable. They woke everybody up by chatting loudly in the passage and nothing was done about it. Lucky that we just wanted an overnight place but I won't be booking there again. Not even an apology from the owner in the morning for dropping my calls at night or at least returning my calls or messages in the morning.
1.0 / 10.0
Nothing
Everything, the place was horrible, the pictures displayed the sight was very misleading, there was a broken window, a big rat was found. The back area was dirty as well as the pool, the TV did not work the fridge was dirty on the inside and halfway broken there was dishes and old food in the fridge. Inside the cupboards it was dirty as well. I really need to be compensated as well the person living in the house(staff) was not helpful at all, the blankets were stinking as well. There was no toilet paper. The stove did not work
1.0 / 10.0
The bed was comfortable, and the property was situated centrally.
There were no amenities in my room at all. There was no remote for the TV and thus could not use smart TV at all. The toilet in my bathroom was running all the time, not flushing. No kettle or coffee station in my room. No crockery/cutlery available to consume meals. No remote provided to enter in and out by gate. Had to call the lady every time and she was not always available. The owner was not pleasant at all. He just cares about $$$ and no consideration in the wellbeing of his clients.No fridge in my room, despite 2 days of promises, my food got spoilt and my drinks were hot. A very very unpleasant experience to say the least. All you hear at this place is "you pay 1st then we can talk..." Won't see me again.
1.0 / 10.0
Nothing
What i saw on booking.com was opposite when i get there, tv not working, no wi fi, no toilet rolls, no towels, only fitted sheet on the bed with small blanketđ„čđ©
5.0 / 10.0
The rooms were clean and decent
The pool was not cleaned at all, which was the main purpose of us booking there
8.0 / 10.0
space
pool
5.0 / 10.0
Itâs not the one on the website ,you need to ask permission to move ..tv not functional, curtains donât close completely.
3.0 / 10.0
didnt iclude breakfast
they should learn to act profesional and to welcome and accomodate their visitors with the outmost respect
their attitude and greediness was a off put
1.0 / 10.0
Nothing
everything about the place. walked in and walked out. Filthy dirty, would not even let my dogs stay there
1.0 / 10.0
Nothing at all.. This was one of the worst places ever I would never recommend this to anyone. They literally just gave us 1 towel for the entire weekend and we asked constantly for them to bring is towels I feel like that is very unprofessional and it's disgusting!!
The kitchen was whole weekend dirty they don't clean at all.
I felt miserable being there. The tv don't work they wifi don't work they have no remotes no toilet paper no soap no nothing!!!!
If you wanna book you a weekend away please stay away from this place cause you won't like it at all!
I didn't like the fact that they gave me 1 towel for a family of 4 we all had to use 1 towel they didn't have body wash the kitchen was always dirty they don't clean the staff is rude and the pool is extremely dirty they dont even have a iron! Stay away from this place cause you will just be unhappy going there.
1.0 / 10.0
Nothing
Your service is very poor
1.0 / 10.0
The fact that there was no towels no toiletries and no coffee sugar or anything mentioned when we check what is available also I took pics of the bed bugs my son still have terrible marks on his face and whole body we complained but was just left 2 stay there for the whole 4nights and also the tv in the one room never worked did not get assistance
1.0 / 10.0
Completely different from what was advertised on the app, no pool completely different rooms i was told the rooms i booked & paid for were taken by somebody else.
That the advertisement lied.
1.0 / 10.0
It was dirty, noisy and absolutely shocking. Stay away!! That pool is not clean... There are hardly any working lights, dishes or fans... The bedding is stained and torn. They don't give u the room you have booked.. Then still ask you for more money. There's no wifi. It's a disgusting place... It should be taken off booking. Com. Our car was vandalized twice and the sliding door had a massive crack that eventually shattered... And we could not get in or out.
1.0 / 10.0
The place is not the same as the one on booking.com. I complained at booking.com but they didnât help. I even have photos of that dirty place with cockroaches. I only slept 1 nights and left. The place smells very bad and the swimming pool has moles. I can never use booking.com ever again because they also failed me.
FAQs
Does this property follow enhanced cleaning procedures?
Yes, this nature lodge has implemented enhanced cleaning procedures and processes to keep you healthy and safe.
Is parking included with this nature lodge?
Parking is not specified as an available amenity at Sunrise Lodge. For more information, we encourage you to contact the property about where to park.
Is there a pool at this nature lodge?
Yes, a swimming pool is available for use at Sunrise Lodge. Enjoy the water!
Is Sunrise Lodge pet friendly?
Unfortunately, this nature lodge is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Sunrise Lodge?
We found 7 amenities for this rental. This includes free wifi/internet, free parking, pool, non-smoking, and wifi/internet.
