Rakuro Kyoto

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Awesome location and hotel. Customer service 100/10.

Family room was a good size for 4 and everything was great, including the bathroom! The only issue we encountered was the wifi inside our 2nd floor room not working the majority of our stay. It was so annoying when we required it. Spoke to the front desk about it, however we did not experience any improvement for the rest of our 5 night stay. Had to use up data from our eSIMs and the kids had to go hang out in the guest lounge for reliable wifi whenever we had downtime at the hotel. Would stay here again if the wifi issue is only specific to the room during this stay in.

Service was great (even provided a complimentary loaner umbrella when it rained! Did not expect that). The room itself was alright, wanted a more traditionally Japanese style room and got that. But the biggest complaint was the bathroom being separated from the room. It was a weird setup having a sliding door (no lock) leading to a hallway, where the bathroom was a separate door from the room, where only the room had a card key. The bathroom was supposedly intentionally only for the room occupant to use, but there was nothing preventing someone else using it, or taking items left in there. Nothing happened thankfully, but I didn't feel safe leaving my toiletries in the separate bathroom, since it's only a traditional lock for when you're occupying that room. Room was also too warm for winter. Luckily I could turn off the thermostat so that was a negligable issue. The shared area was also very nice if I wanted to hang out there, or on the rooftop patio and appreciated both of those. But the separate bathroom setup is the biggest reason bringing my rating down.