The Ritz-Carlton Abu Dhabi, Grand Canal

Staff was very attentive and courteous. Especially the in room dining and bellmen. The hotel is showing its age but rooms are still very clean. There is construction work happening currently

We have stayed at several Ritz-Carlton properties from North America to Europe and Asia, and our stay in Abu Dhabi truly stands out as exceptional. From the moment we arrived, the service was flawless. Special thanks to Mustafa at the check-in desk — he was extremely attentive and made us feel genuinely welcome. We also want to highlight Mostafa, the Travel Consultant, who immediately organized museum tickets for us — truly remarkable service! And Yasin from the Concierge team provided excellent guidance throughout our stay. The hotel’s central location is perfect, offering breathtaking views of the Sheikh Zayed Grand Mosque. We thoroughly enjoyed the beautiful pool facilities, the lovely beach area, and the spacious, comfortable rooms. Everything was excellent — we could not have asked for more. We will definitely be returning. A truly unforgettable experience!

Excellent staff and service truly exceptional. Facilities and dining options were great.

Exceptional service! The staff at the Ritz truly go above and beyond to make you feel special!

Extremely close to grand Mosque, 20 minutes from Tings Ire Jamacia restaurant and 20 min in opposite direction of things ire to Louver

Absolutely fantastic. Gamal and hamdy from guest relations were exceptional and john was great help with my transport

Great stay, easy and staff was very friendly and helpful

Thanks

We were only in Abu Dhabi for an overnight stopover on our flight home. We chose the Ritz Carlton both for its reputation as well as its proximity to the grand mosque so we could take an after hours tour. The service was outstanding and very friendly. The room was large and comfortable. And the mosque in the background made for an almost fairy tale setting. I would definitely love to spend more time at this hotel in the future.

Great services, very kind people, nice amenities. Outstanding staff.

Food, pool, beach, room all were great. amazing staff , thanks for nelly and sylvia for their outstanding support.

Excellent meat restaurant , very good bed

I love it

Very near to airport Great view Good for family and couples

Fantastic hotel and the main thing that makes me feel it’s fantastic is the staff, they remembered me from my last stay and any problem or concern I had they would help me and attend to me straight away! It’s the little things that matter and the customer service there is excellent! A special thank you to Ashok from the bell service, I hadn’t even got out of the taxi and he saw me and remembered me from my last stay there! On my stay it was a shame they had construction going on as it was quite noisy but when that will be finished it’s one of the best hotels in AUH! I will be back soon! Keep the customer service high as not many places anymore have this still! Miss Emma!

Amazing hotel, extremely lovely and helpful staff, definitely coming back next year

Great sized rooms, nice pool and staff are friendly

Parking was very accessible and close to the room The facilities overall are very nice and clean

Staff are very kind Dining options are great, food quality is perfect Pools and other facilities are great Views at the Mosque fabulous Extremely comfortable stay

Stunning hotel! Couldn’t fault the staff, rooms, service. My only grumble is there isn’t anywhere to have a nigh time drink outside, you have to eat at one of the restaurants or are stuck using the inside slightly uninspiring bar. A sunset type bar, and there is plenty of space for one would round this hotel off! Couple call outs, I was an early checkin and Mary did a fantastic job accommodating and getting my room early. Also the incredibly smiley and friendly Ibrahim pool attendant, and forgive me I didn’t catch his name, but your front of house gent with glasses and a beard was so attentive and friendly. All of the staff were amazing, I’m just mentioning those I interacted with more than once and that stood out. Bravo!

I enjoyed my stay at the Ritz-Carlton Abu Dhabi. I can recommend the outdoor terrace at Li Jiang with great views of the Grand Mosque at sunset. Hotel staff were attentive without being intrusive.

Great stay!

The swimming pool

Every thing was good as expected

Good food, good services, good location and good staffs!

Third Time back and the Ritz Carlton does not disappoint, the staff at the RC are simply fantastic giving the best level of service across the board. The hotel is located and presented as you would expect, the facilities are outstanding. I would not hesitate to recommend this hotel as it is quite frankly the best hotel I have ever stayed in.

A beautiful hotel, gracious staff that looked after us. We dined at the Forge restaurant, it was an amazing experience.

It’s a lovely property with INCREDIBLE service. We stayed few nights to celebrate an occasion and were very impressed by the focus on service and hospitality. Special call out to Elena at the reception and Abhitosh at the restaurant who were too nice. There were others too (Salman at entrance, Christopher with the luggage) and we did not find one person who was not warm or helpful. Sitting by the canal side, they had complimentary lollies, water, sunscreen and sunglasses cleaning service! Property itself is very opulent and well kept. Great assortment of restaurants and food options. Lots of open space around the property to take walks. The gym is one of the best gyms I have been to with plenty of space, open views and nice equipment.

A great hotel. All staff were friendly and helpful. We had access to the Club lounge which was fantastic, excellent service and well made cocktails and a good variety of good always available

Excellent stay. We almost never stay in the same hotel twice but this was our second short trip. Service is just perfect. Friendly and efficient but equally not overly familiar. Stunning, peaceful lobby. Super bedroom. Despite us arriving six hours before check-in, the team tried extremely hard to get our room ready, which they had done hours ahead of official check-in.

Love the hotel defo recommend and will defo come back

customer service and staff enthusiasm at all levels (from the reservation desk to the food service staff to the porters) is unmatched compared to other hotels we have stayed at around the world. Ritz Carleton sets the standard for exceptional customer service and professionalism. Will stay again for sure!