The Green Leaf Niseko Village, Tapestry Collection by Hilton

โรงแรมวิวสวยมาก มองออกไปเห็น ski slope ห้องอาหารใหญ่ อาหารเยอะมาก อร่อยดี ทุกอย่างมาตรฐานดีมาก และเหมาะกับคนไปเล่น ski ออกจากโรงแรมขึ้น Lift ได้เลย ราคาข่วงเดือนมีนาคมดีมากด้วย คุ้มค่า

We stay there for a week and enjoy evry moments. Great location and most important the team it's amazing. Make evry single efforts make our stay remarkable. Definitely a place to comeback

I stayed at the Green Leaf with my family 10 years ago and it was lovely to return to stay at Niseko Village again this time! What we love with older hotels is that the onsen is fantastic, well built with indoor and outdoor pool. The rooms have been lightly renovated and well sized. The ski in ski out is great here, as we’re only a short ski away from the Niseko gondola at Hilton. The new addition of Niseko-yo, accessible by the village gondola is also a cute addition, which allowed us to hop over for coffee, Shopping and food without having to take the bus. All in all, we enjoyed our stay and will be back!

* 2 stars room - haven't been upgraded since last visit (7 to 8 years ago -no refurbishment and etc) * 2 stars - due to the unpleasant experience during check out I first visited here with my husband seven years ago, and this year we returned with our children so they could experience winter and skiing. We booked two rooms. I have expected for a higher level of standard for the price ( *** per night per room) that I have paid in terms of services and customer experience. Overall, the rooms are generally small, and housekeeping is only provided on alternate days. Housekeeping staff are very helpful and friendly though. Most of the staff appear to be part-time; some are friendly, while others are not. As many are here on short-term contracts, when we asked for information about the surrounding area, several staff members were unsure and not willing to assist. During checkout, one staff member attempted to charge us twice, explaining that the first charge was done incorrectly and needed to be processed again. When we requested a merchant transaction slip or an official receipt from the hotel, he was unable to provide one. Another staff member in a suit stepped in, seemingly to help, but came across as impolite and arrogant. In the end, they were still unable to print any receipts or transaction slips. Overall, the front desk staff were unprofessional and not well trained for a reputable hotel. As front desk staff are crucial representatives of the hotel, only experienced, well-trained, and professional personnel should be placed in this role. Shuttle buses provided by Niseko Village run to several key locations, including Milk Kobo, Hilton Niseko, Hirafu, Kutchan, and nearby hotels, making it convenient for dining and shopping. We also signed up for ski lessons. Ski sets and equipment are available for rental at the centre next to the hotel. Most of the staff at the ski centre were very helpful, although one cashier wearing glasses was notably unfriendly and unhelpful, despite appearing less busy than his colleagues, who were actively preparing equipment for guests. As it was peak season and very crowded, we arrived about 30 minutes late for our lesson. It took some time for the staff to locate our booking, so collecting equipment much earlier is strongly advisable. That said, the kids had a great time learning to ski with their coach. The hotel has one restaurant and a lounge. The restaurant, Goshiki, serves a good variety of food for breakfast. The staff there are very friendly and helpful, and it is clear that the manager has done an excellent job training the team. The food quality is good, with the chef regularly coming out to check food availability, and the manager consistently walking around to ensure everything runs smoothly. We had breakfast here daily and lunch during ski lesson days. The lounge is cozy and serves decent à la carte food. We had dinner there one night and enjoyed multiple drinks on several occasions. It is a pleasant place to relax and hang out. Overall, our stay was decent, with the exception of the front desk experience. I strongly recommend that only staff who are well-versed in hotel procedures, professional, and friendly be assigned to the front desk, as they represent the company and shape guests’ first and last impressions. Between, I have yet to receive any receipts /transaction slips for the extra charges even after a week.