Tennyson

The room was in good condition, however the main light didn’t work, only the light in the hallway turned on and then I had to turn the small bedside lamps on as the main ceiling light didn’t work. All other aspects were great, assigned room parking, clean bathroom, I could easily open the windows.

Booked this for a member of staff to stay while in the area working. Below are her concern's Would it be possible for me not to stay at the Hotel Tennyson again? Unfortunately, it didn’t feel very safe. I wasn’t able to lock the room door from the inside, and when I arrived the only way to get in was with the help of some people hanging around outside. The building is also used as an HMO and the corridors smelled strongly of weed. A couple of things advertised weren’t available either — no breakfast (despite the welcome information saying it would be in the room) and the Wi‑Fi passwords they provided didn’t work. At one point the TV kept switching channels even though no one else was in the room, and despite having a “Do Not Disturb” sign on the door, someone still entered the room.

The room was great; the hotel had no staff (on site) as I arrived at 2330 and left at 0600 and it is self check in.

Positives first - room was spotlessly clean and tidy, bedding smelt freshly washed, milk in the fridge along with a few items for breakfast such as yogurts, tin of beans, cereal boxes, tea/coffee Negatives - if a leading chain of hotels nearby is classed as a budget hotel, then this is a super budget hotel, not sure how it’s meant to be 4*. The beds were very springy and uncomfortable, we didn’t use the shared areas as the other people staying there made us feel uncomfortable as we were two ladies. Strong smell of weed and one man was wearing clothes with stores security tags still on them. He offered to help us to our room with the door code and we said no. The main negative which I’ve already contacted the management about is the part where it is advertised there is ‘limited on site parking’. We filtered hotels which have on site parking as one of us has a disability. We took this to mean a small on site car park so first come first served. Wrong. We received the email with the door codes the day before, it stated on there our room is not allocated a parking space so we have to park on the street. However the hotel is on a main road so there is no parking directly outside. I contacted management and received a sharp and rude reply as I told them that it’s actually false advertising. They should explain in more detail about only certain rooms are allowed to park in the car park

It was clean but had an unpleasant smell of smoke that didn't go away for a long time even though we aired the room for at least one hour . They also don't say anything on their booking .com ad that parking space is not available for all rooms and they don't give instructions on where to find one.

The Room, itself, was clean and comfortable and the stuff, left for breakfast, was appreciated plus plenty of tea, sugar and milk. Tennyson is also well located. My only issue was getting into the property itself; the door seemed to stick.

Clean room, lovely smell of clean, washed bedding.

I booked 2 rooms. Mine was ok, apart from a very lumpy mattress (you could feel the springs coming through) and a couple of dead light bulbs. My daughter’s room however stank of cigarette smoke despite being a non- smoking room. We tried to air it by opening all the windows, but it soon came back as its impregnated in the fabric of the room. I tried to make contact with the staff. They still haven’t replied to me. When I phoned the customer service they would extremely rude and completely unhelpful. He belittled me and said it was just my nose. My husband and daughter both have asthma and were being triggered by the smoke. She ended up sleeping on our floor. I definitely wouldn’t recommend this place. The customer service was zero. The Continental breakfast was just cheap sliced bread, a children’s variety box of cereal and an unbranded yoghurt. It had potential but seriously let down by the customer service and lack of staff.