Mayson Shanghai Bund Serviced Apartment

I can only give the stay an moderate to ok rating, as some experiences weren't the best. Firstly the checkin was a bit confusing and caused some stress. The ad description said that someone at the front desk would be there to greet us upon check-in, but leading up to the arrival date i received messages in chinese to add them in Wechat to communicate for more detailed instructions. I did this on but received no reply leading up to the date. So we arrived hoping that there would be someone there but this wasnt the case. We tried calling and contacted Expedia help for assistance which took some time, but around 30-45 mins we eventually got a reply via WeChat and we were able to check in using my wife (who speaks mandarin) to communicate but otherwise this wouldve been difficult. The room and building is a bit tired. We were given diposable bathroom towels only, but they did replenish these and did daily cleaning upon request. the TV works but has a clear line of broken pixels and Free channels were limited. Some descrepencies in the advertising - There is a washing machine, but no dryer, Im not sure where the pool or gym is as i didnt ask, but wouldnt be surprised if this doesnt exist in site or assessable for free. Location is nice with walking distance to the Bund, local shopping centres, and food.