La Terraza de San Juan

La Terraza was adequate for the two nights we stayed but any longer I would have stayed elsewhere. the location was great - walking distance to restaurants, bars & shops. Overall, the hotel was clean, staff welcoming and loved the art-deco decoration, but the stairs were uneven and unsafe. luckily the elevator was working but would hate to take the stairs in an emergency. Also, I wasn't a fan of the frameless walk-in shower. the water would seep out and wet the floor around the toilet. a hand towel kept it contained.

This place is a gem and the people running it were very accommodating and friendly. Unfortunately, the pool was closed for extensive work while we were there but it looks like it would be amazing enjoying it on the rooftop terrace. Our room was gorgeous. We can’t wait to get back for another visit!

Arrived on Feb 1 2026, left at 10:00 a.m. on Feb 2 2026 In our opinion the room was unsanitary and we left a day early due to potential health concerns and illness. A few items observed • Sanitary Items: • Cannot flush toilet paper in the toilet; you need to put it in a bag and then put it in the trash can (without lid), which is unsanitary and did not have a lid o Hotel staff stated this is common and the same for all hotels in Old San Juan. This is not the case as we stayed in Old San Juan at the Urbana on 1/24 and had a toilet that allowed toilet paper to be flushed. • The shower does not drain properly; the floor is not sloped, so water collects in the middle • No hand soap in the bathroom for sanitary cleaning • The sink in the bathroom does not have a stopper • Mold on the Lampshade • The bedroom Tile floor is dirty • Microwave and glass door dirty – not cleaned • There are no AC remotes in the room; you have to call the front desk for the AC temperature to be changed; although the room did stay cool, we had to call to have the AC temperature increased. In addition there is a sign on the wall that states you should turn off the lights and AC when you leave but you do not have the remote to do so • The door is not secured very well and did not feel safe Tahts it - stay at your own discretion

Stayed in the family suite. Got eaten by mesquitos for 3 days. Bedroom have air conditioning but not the bathroom weird. Outdoor living room. Is where you can’t be. Mesquitos galore!!!