Kremlin Palace - All inclusive

The breakfast and the food in the evening were great. Enjoyed it everyday. The facilities, the beach, the swimming pools were also great. De beach didn't score high point with me. It didn't give me the feeling of being on a beach. It was too much customised. The rooms were clean. The activities were unique and it has been presented with a huge energy and enthousiasm. But the staff behind the bars near the pools were not so nice and were always looking angry. No laughing, not being friendly at all. But the overall staff in the lobby, dining room etc were great.

Food, services , cleanliness were excellent. The evening entertainment was just good, not excellent.

The place was perfect for a family vacation and

The shower in the room would not drain which meant as a family of 4 we were not able to shower on the same night as it took an hour or so for the shower to drain before the next person could go in. I personally was not able to shower for the first two days. In addition, the ventilation in the room was poor and when we woke up in the morning after the first night all we smelt was cigarette smoke. Despite making a complaint to front desk we were not offered a change of room. It took 2 days of complaining before Yasin at guest relation was able to listen to us and find us another room. He was brilliant and he is an asset to the hotel but we wish more staff had the same approach to customer relations. We were not offered our 30% spa voucher nor a room upgrade based on our Expedia tier. The rooms were not cleaned everyday and when it was we still had to call for towels as only 2 were in the room each time.The pools were amazing and the children had a great time. The 5 star rating is not a true reflection of the hotel. Overall it was not a pleasant experience and we would not recommend this hotel to others.