Extended Stay America Select Suites Chicago Lombard Oakbrook

The front desk clerk was the nicest part of my stay, but even he stood behind a locked glass panel.

Please check your cameras and see how the front desk lady, Denise treated me like garbage. I didn’t feel safe to stay there and left the property in less than 2 hours and stayed at my friend’s house in oakbrook

Rug and couch could have used a cleaning, musty smell. It rained one night and water was coming in through the windows, needs repair. Staff were pleasant and friendly.

every thing is incorrect about this property on hotels dot com says break fast included, but no break past says kitch and utencils but kitchen no utencils, when asked we have to either purchase from hotel or bring our own.. says 5 pwople sleeps but did not provide blankets for 2 people. bath roon has just soap no shampo, no moisturizer no Iron , no hair dryer.. room full of bad odor.. overall worst than motel (ps i never been to motel) bottom line waste of money and i really thinking stop using hotels.com and as well as extended stay for life..

Nice place for a short stay. No coffee or refreshments for guests.

If you get to this hotel before check in time, good luck getting anything out of it. The front desk opens at 10am and you need a keycard to get into the lobby, there's no bathrooms available before you get to your room and the dont allow luggage to be held at the front desk. The floors of the room are sticky and the only amenity they provide is a soap bar. They only saving grace of the hotel is the front desk attendant Justin, who is by far the kindest hotel employee I've ever dealt with. He saved my trip. The employee before Justin said no to literally every interaction I heard. Im not sure why that person was even there it felt like talking to a wall.

The rooms were dirty and the hall smelled.I had to buy cleaning products to clean my room the towels were dirty had to buy some. My family members had the same problems and on of the rooms the door would not lock. Will never go there again and we were there for our brothers funeral it was terrible, tub was dirty and stained black all around it.

No one at check in, waited 45 miniutes to have someone show up. Keys would not work. I was helped and told I needed to lift shimmy the handle to open the door. This did not work even with hotel assistance. New room, no hangers, no iron, no iron board, tv did not work (2 calls about the tv - no one showed up to correct, no shampoo

The bathtub was clogged. The guy at the front desk named Justin I think put an order to be fixed the next day. The next day, the lady working in the morning was very arrogant and said that there is no maintenance until tomorrow. That day, I was obligated to shower, but the next day was my check out after wasting over $200 to get that kind of a suite. I am very disappointed. No more booking in there.

The smell

The room we stayed in should be decommissioned. It was nasty and dirty. The toilet was broke and the shower head and rod was damaged. I won’t ever stay at that location.

My check in took over 30 minutes as they decided to help someone who had multiple rooms. Th guess did asked if they want to help and the front desk said no you were first.

Very all over the place.

For the amount paid, I expected semi conditions. I was quite surprised at how clean and organized the rooms were, I stayed one night but I had adequate rest, due to the quiet environment. The receptionist I met was super amazing, friendly and receptive. His name was Justin! Cool guy! The only reason I did not give a 5 star was because my skin reacted to the bedding material, which although was quite clean, I couldn’t really use the beddings and pillows. But hey, I was able to drive a short distance to the dollar general to get blankets and other basic supplies and I got the comfortable stay I wanted! Tip: it’s like home, you could bring your bedding and supplies or get from target/ other stores, there’s a plethora of choices close to the space; this is if you’re like me and picky about bedding material.

They helped in every way to possible

Quite, no complimentary breakfast

Nice just very loud outdated a little

We checked in but our keys didn’t work so they had to reprogram & than after multiple times only one key finally worked. The tv remote didn’t work half the time. Than we went to use the vending machine & it gave us one drink & said motor nonfunctional. You go into the bathroom the walls are all cracked plaster off the walls ceiling & you go to take a shower u step in the tub & it feels like soft floor

It was terrible and demand a refund !!! Filthiest hotel I ever stayed in. Water was running down the wall and there was a huge water bubble on the wall in the washroom !

Good 😊

The staff is super friendly and helpful as good above and beyond I will definitely recommend staying in this Extended Stay

This place is amazing the staff is very friendly and goes above and beyond to meet your needs and make you feel like you home I will definitely recommend to everyone to stay at this Extended Stay ...

Excellent

Ask for more towel to take shower however never got them front desk told me she will have me some towel when I came back with room number nope never happen only had two face towel and one dry off towel whole entire stay frm Friday to Sunday ridiculous

The first room given to us, appadantly someone lived there. 2nd room gicen to us the phone wasnt working. The heat (air) smells weird.

This place is truly amazing and they treat everyone as a family and make you feel like you truly at home I love it here ......😍😍😍

Room was okay, nothing crazy, but what are you really expecting for the price? Keycards worked probably half the time, and the elevator door closes like my grandma walking down the stairs (it also blares a siren whilst the door is closing). Overall not bad, but a number of better options in the area. Very affordable I will say.

Old and dated room super slow elevator, microwave didn’t work. Upgrades needed!!

The space between the window and heating unit allowed lots of cold air from the outside into the room. Unfortunately, we felt the bitter cold because temperature was at its coldest in Chicago and surrounding areas. It was unacceptable for any hotel! I wouldn’t recommend this hotel to anyone.

The staff here is amazing and very friendly and chill

No soap No tooth paste No ice

Terrible experience