Four Points by Sheraton Chicago O'Hare Airport

Bed was comfy, but overall a bit rundown. Ok for one night.

Yes

Always a good stay

The room was really outdated. The pictures look much nicer. The shuttle drivers were very friendly but that friendliness lacked at the front desk. The hotel is fine for one night between flights but I wouldn’t stay there again for the price.

We arrived after a delayed flight, about 2am, and was very impressed by the cheerful and kind woman at the check-in! Especially after a long and stressful day of traveling. However, we asked for a 3:30am wake-up call (yes, only 1.5 hours of sleep!) because we were so tired that I was concerned our phone alarms wouldn't wake us up. Fortunately our phone alarms DID wake us, because we never got the wake-up call!!! That really is pretty terrible -- what if we were completely depending on that for our middle-of-the-night wake-up to catch a plane? Please figure this out!!

service in bar - restaraunt on Sunday evening was poor , slow , not friendly .

The front desk was very fast and efficient. Thanks for finding my slippers I'll be by Thursday.

Clean Room

Clean, friendly staff

Really rundown hotel -

The whole 4 floor was old needed to be upgraded . The room & restroom was dirty

Shuttle service was good. Checked out early, did not see our eat breakfast. Room is old, has odor,dust balls on the sealing and it looks dirty. Bathroom very, very small. Shower head doesn’t appear to be clean. No microwave or refrigerator in the room. Asked for wake up call, never got it. Do not recommend this hotel.

Good

Friendly quick check in. Clean room.

Staff was very friendly, check in was fast. The room could have been cleaner, I noticed some stains in the carpet and on the bathroom counter, and some hairs in the bathroom. The wallpaper was also bubbling off the wall. It was a fine place to crash for the night

Nice hotel, needs updates as our room smelled musty, very convenient for flying, overall ok

Everything was awesome!

Over priced breakfast airport shuttle delays

Night staff was lacking in professional manner. Check in desk clerk just handed me the room key. No explanations. I did not have a password for WIFI. Upon arrival at ORD night shuttle bus did not come to pick us up despite my 4 calls to the hotel. Shuttle bus did not show up for 2 timed pick ups. However early morning desk clerk Lisa and shuttle driver was awesome.

Sure

The airport shuttle was the main reason you are getting a poor rating plus the emotionless young lady at the check in desk. We were a party of 3 and we arrived at 7:25pm at the O'Hare Airport designated pickup location for shuttle service for the numerous local hotels. We had many hotel's shuttle buses/vans stop and pick up passengers and were anxious for 7:45 to get picked up to get out of the windy cold weather. Well 7:45 came and went, so we called to see when to expect our ride. We were met with a confusing answer4, but told the van would pick us up soon. At 7:58 I called and asked again and was told our ride would be there by 8:15; never explaining what happened to the 7:45 pickup. At 8:10 another in our group called and were told the shuttle would be there in 3 minutes. Well the driver finally showed up at 8:21 and said we needed to call to get picked up and when in the van he handed me the green printout that gave the shuttle policy, and it says nothing about calling in, but we had called in. If he were my employee, he would be fired for his attitude and unfriendly service. The young lady we had talked to was very unfriendly and seemed put off when we were checking in. she gve us rooms on separate floors, and my room, #241 was about as far away from the reception elevator as possible. when asked to put us on the same floor, she said the other rooms were not made up and therefore, not available. The morning front desk receptionist was fabulous and personable.

The room was clean and the staff was friendly

The staff was awesome. The room was not what I expected especially since I just spent the night before at Four Points by Sheraton in Barcelona, Spain. It had a stench that I could not determine the scent. I will not choose again.

The room was very aged and neglected except for the remodeled bathroom. It seemed more like a motel 6 than a 4 Points Sheraton. There was a weird curry smell in the room as well. The towels were old and hard.

The shuttle was fine. The shuttle driver scared me a bit but we are in Chicago. The paper we got said they come on the 15 and 45. It only came in the 15 when we were there. The hotel is nice but could use a little updating. Everything was clean. The restaurant was good. The staff was friendly. I left my car for a week while we were gone and had no problems. I would stay here again.

Great pool temp.

The hotel was very convenient and close to the airport. (Which I really loved) the hotel was clean and the price was reasonable. Only complaint is that I booked a King size room and was put into a double bed. When I called the front desk and let her know she apologized and changed our room. But guess what it was for another double bed! I decided not to call back because what would be the point.

Excellent service! Everything was fine: clean room, premium bed and the airport shuttle just on time!

Stay 2 nights and the room was not cleaned or the bed made. We were gone all day and service did not even come to take garbage. I expect more from. Bonvoy property. Staff are not very welcoming. Breakfast advertised as buffet but it is not.

Staff was friendly and helpful.

Close to the airport which is primarily why we booked this hotel. However does seem like an older property and felt very dingy and old.

great service in the reception desk