WEIL Hotel

Nice hotel with friendly staffZ very convenient since the building is connected to shopping mall.

We are happy to stay at Weil Hotel.

Convenient comfortable hotel in the centre of Ipoh. Link to shopping centre makes it very handy. I always stay here when coming to Ipoh

I rarely leave negative reviews, but this stay was disappointing because of how guest feedback was handled. When I checked in, I was given a room at the far end near the emergency exit. There was a mild cigarette smell in the room, and I’m quite sensitive to cigarette smoke. It wasn’t too bad initially, so I went out for lunch without requesting a room change. After returning, I showered and took a nap because I had taken a 6am flight after not sleeping the previous night. Before heading out for dinner, I noticed the cigarette smell had become much stronger in the bathroom. I wasn’t sure whether it was coming from the bathroom exhaust or the emergency staircase, but it was obvious enough that I went to reception to request a room change. The receptionist first suggested using an ioniser, but I declined because the smell was already quite strong. I was then told housekeeping would check the room while I was out for dinner. When I returned, I was informed that housekeeping could not detect any cigarette smell and that I should check the room again. By then, the smell had disappeared, so I decided not to change rooms since I had already unpacked everything. Although the issue wasn’t fully resolved, I let it go because it seemed intermittent. The bigger issue happened the following day. At 11:28am, I informed reception that I wanted my room cleaned and specifically asked whether it could be ready by 12:30pm. I even asked if one hour was enough because I didn’t want to make an unreasonable request. I wasn’t feeling well and just wanted to return to my room to rest afterwards. I was assured that 12:30pm would be fine. I left the hotel for about an hour, bought a drink, and waited at CHAGEE. When I returned at 12:34pm, my room had not even been cleaned. When I called and went back to reception, the only response I received was that they would check with housekeeping. There was no apology, no clear estimate of how long it would take, and no attempt at service recovery. I even asked whether they expected me to stand in the lobby or wait outside my room while they sorted out housekeeping. It was only after I questioned them that they finally offered for me to sit in their lounge while waiting. That should have been offered immediately, not only after I had to press them for a solution. Throughout the interaction, I felt that my feedback and complaint were not taken seriously. What disappointed me most wasn’t the delay itself, but the lack of ownership. If the room couldn’t be cleaned by 12:30pm, they should have told me honestly instead of assuring me it would be ready. As a guest who wasn’t feeling well, I planned my time around that promise. Overall, the hotel needs to improve both communication and service recovery. Setting realistic expectations, taking guest feedback seriously, and proactively offering solutions instead of waiting for guests to ask for them would have made this a much better experience.