Transatlantico

Location, An oasis of calm. Wonderful to come back to

Nothing it was all great

The room wasn't overly special but oddly enough for our stay. The view from our room was amazing. I found the windows that open up on the marina side to be so charming. It was comfortable and had air conditioning. The furniture is basic - dorm style in my opinion. Bathroom had shower and was beautifully done with many toiletries, robes and slippers. The room wasn't set up with twin beds as I had specified on arrival, but the desk manager came up himself and we separated the single bed to twins. He was very helpful even with his limited vocabulary of English and mine of Italian. We laughed but got through it. There are no elevators, which is normal, so you are carrying what you bring up a spiral staircase. The hotel has older euro plugs so bring adapters. The room also has hard keys for the door, which is something I don't see as much anymore. The atmosphere, the marina, the castle, were all just beautiful. Once settled, we were able to walk and have coffee, eat, and just see the city. We were charmed. Due to the marina, the people are more upscale and older, which was fine by me, but my daughter was looking for more night life. Overall, I love the boat vibe of the place.

Understand this one thing and you will be fine. Your car (taxi or Uber) will not bring you to the hotel. I am not sure why they refused. If you arrive by boat, you will be fine as they drop you at the front door. But if you have luggage, you will need to haul it down a long bridge over cobblestones with extra-large potholes, coming and going - goggleearth it before you get there. If there is a better way, the hotel should help visitors navigate this. I arrived around 2 pm after a 14 hr flight, extra tired and this about caused me tears. I had my daughter's luggage and mine, and her plane got stuck in Paris, so I was a female in a foreign country hauling double luggage down a cobblestone bridge to the hotel. I just wish I had known it so I could have navigated better. I am American so you live and you learn they are serious about that cobblestone part of the warnings. I won't say I didn't like it after staying in Italy nearly 3 weeks, but I should have known it and that is why I am putting it here.

The location is superb; the restaurant (for which it is noted) excellent; our room, looking directly out on the yachts in the marina excellent; breakfast not up to the standard of an international a hotel.

See above

Overall property is fine. The restaurant is quite good and reasonably priced.

When we arrived we were told there was no water in the hotel but fairly certain it would be back on in a few hours. While I understand the problem to be one of city maintenance the hotel should have given us the option to change hotel or at least offer a significant discount of at least 50%. We had no water service making the stay very uncomfortable.