Shanghai Joyful Star Hotel-Free shuttle bus to Pudong Airport and Disneyland

Fair hotel for the cheap price

The hotel is very clean and has additional shuttle services to and from the airport and disneyland which made it more convenient

Got picked up promptly by airport shuttle at 1.45am. Took about 15 mins to get there from the airport. The reception got our details ready and check in was a breeze. The room itself was clean and comfortable. Our room face the main road which can be a bit noisy for light sleeper but overall a pleasant experience.

Hi, good morning. We checked in at Joyful Star Hotel from 17 September to 23 September (7 days and 6 nights). Overall, the accommodation was good and the facilities provided were satisfactory. However, I feel it is important to raise a serious concern regarding the conduct of a female staff member wearing glasses who was working at the front/reception desk. We did not get her name, but I believe the hotel management will know which staff member I am referring to. During our stay, my sister and I ordered a large number of packages — approximately 200 packages in total. One evening, we received a parcel with our room number *** written on it. However, after checking, we realized that the parcel was not addressed to us. As we were taught from a young age to always be honest, we brought the parcel back to the reception and explained that it was not ours. Instead of simply checking the parcel, the staff member told us: “I am the one who wrote the room number. It is yours. Same like the big luggage.” I explained that the luggage was indeed ours, but the parcel was not. She then asked about the rubbish and went upstairs with my husband to check our room. She subsequently brought the rubbish downstairs — and, as it turned out, the parcel was not ours and the mistake had been made by the staff member herself. We were honestly very surprised by this experience. We were simply trying to do the right thing by returning a parcel that did not belong to us, yet we were treated as though we were mistaken. Unfortunately, the situation became much more serious on the day of our departure. Yesterday, we returned to the hotel with two new pieces of luggage and went to the reception to ask for permission to access the package room. We were already checking out and had only around one hour to finish packing before leaving for the airport. Among the approximately 200 packages we had ordered, there was one package that we had not received, although the delivery person stated that it had been delivered. For context, we regularly marked our orders as “received” on the shopping application while unboxing them. Therefore, seeing the package marked as delivered did not necessarily mean that we had physically received it. Since we could not find this particular package, I intended to request a refund through the platform. I explained to the staff member that we were in a rush and asked if we could deal with the matter later because we needed to leave the hotel within the hour. However, approximately 15 minutes later, the same staff member came to our hotel room and my sister's room, accompanied by a delivery person, to question us about the missing package. This was completely unacceptable from our perspective. My child was sleeping at the time, and the unexpected knocking and arrival of a stranger at our hotel room disturbed his sleep. More importantly, we were extremely uncomfortable with a delivery person being brought directly to our hotel room without our permission. I immediately asked: “Who gave you permission to bring the delivery person outside our hotel room?” I understand that the hotel may have procedures for handling packages and delivery disputes. However, bringing an unrelated delivery person directly to a guest's hotel room — especially when the guest has already explained that they are in a rush and have asked to settle the matter later — is something I believe should be seriously reviewed. We were travelling with a young child, preparing to check out, and already under significant time pressure. Instead of feeling assisted by the hotel, we felt pressured, disturbed, and unsafe. Most importantly, we did not feel safe. What concerns me is not simply the missing parcel. It is the way the situation was handled and the lack of consideration for guest privacy and safety. The staff member did not appear to recognize that bringing a stranger directly to a guest's room is a serious matter. To make matters worse, there was no apology whatsoever aft