Aldgate East By Excel Apartments

Only issue, wasn’t told to use key fob to enter the main door on the property on arrival instructions

Nothing, great apartment

We were a little optimistic about staying here due to some bad reviews read, however, this place was exceptional, it was clean and tidy, it was easy to access one the keys were out of the lock box, it was a really lovely spacious apartment for four of us

Nothing, it was perfect

I had beautiful stay in the apartment, the apartment is nice and clean and connected with both station Aldgate East and Whitchapel

the peace in the apartment is lovely i really feel comfortable

The property was lovely, clean and secure.

They asked for £350 security deposit a day before the trip. I hadn’t seen the sneaky small print so it was a massive shock. I didn’t have that much extra cash and it was too late to cancel and find somewhere else. I should have read the small print, that was my fault but I’ve never had to pay up front for a security deposit before and it should have been clearly stated before I booked. Booking.com stated in the confirmation to never pay the property any more money as it was fully paid so I was very anxious about it being a scam. It took nearly a full week to get it back which was very nerve wracking. Would never book again.