Couples Mind Relaxing Holiday Paradise 11

The room was okay and clean

I am very disappointed with my experience at this homestay. I paid RM158 for the room and was also required to pay a RM150 deposit, with the promise that it would be refunded after 7 days. However, after the 7 days, I only received RM7 back. The host deducted RM88 for a so-called “late check-in” at 12:58am and RM55 for “late checkout” at 11:01am. This is extremely unreasonable, especially since: • There was no clear communication or policy stating that checking in at 12:58am would incur a penalty, especially when many travelers arrive late due to transport schedules. • Check-out time was 11:00am, and I left at 11:01am — just 1 minute late — which does not justify a RM55 deduction. This feels very unfair and misleading. I was not informed about such strict charges in advance, and no courtesy reminder or grace period was given. I feel like this was an excuse to unjustly keep most of my deposit. I hope this feedback helps future guests be aware and encourages the host or platform to improve transparency and fairness in their booking terms.

great service & convenient

nope

Easy to communicate with host n house is clean n comfortable

didn’t like it as it doesn’t look alike the unit ive booked. after asked about the confirmation to the person in charge to have exact unit but its different unit

not similar as ive booked, the unit is dirty got a lot of hair on the bed which is not my hair got spotted ‘liquid’on the blanket, the aircond is not cold enough,