Couple Red Relaxing Gateway Holiday 10

Very nice room,clean ...

It was a pleasant stay. Does not troubling me whatsoever.

I don’t like how we have to check out very early at 10 am when most stays check out at 12pm.

Affordable for a quick getaway.. studio is clean. The amnenities and foods at Cyberjaya Area is great. The view is stunning at night and the host is super nice.

Big apartment, but doesn't exactly look like on the pictures. Friendly security guards downstairs. Not too far from stores and restaurants.

I might not have given such a bad review. However, due to rather weird treatment, I decided to give it the rate. I arrived to the place around 11.30pm, and then the owner wouldn't give us the mailbox key after I gave him a licence ID, he kept saying this is invalid. He persisted that I give him a copy of my passport, which I declined as I don't give out copies of my passport to a random WhatsApp numbers. His recommendation: I should cancel my booking. But his policy on booking.com stated it is non-refundable, which I told him. I asked him to cancel the booking from his side, to get the refund but the owner said no. The security tried helping us out but it didn't work. After roughy 30min a guy sees us struggling and contacted the owner to convince him. Finally got the keys. Additionally you are supposed to hand in a security deposit of 150MVR cash(according to booking) upon arrival, but he wanted us to make a bank transfer, I declined, eventually he send someone to pick it up the next day that didn't speak English, nor did I get a receipt. Again we get in touch with the owner who gets angry that I have to give the cleaning lady the deposit, because he worries that we would break his TV. We dont use it hence we never checked if it's even working. It doesn't turn on because batteries in the remote are off, so we ask the cleaning lady to try turn it on but she doesn't know how. Apparently she is supposed to check the apartment after usage and return the deposit if everything is ok, so how is she supposed to check if the TV works if she doesn't know how to turn it on🤔? The apartment itself is nice, and cozy. But we found small black hair on both pillows and in the bathroom (this according to the owner, was caused by us blond longhaired ladies). We also got a dirty toilet roll. There is no where to hang your towels in the bathroom, also no shower curtain. We only got two large towels, which smelled funny.