1101 Harbour Lights with Ocean Views

The room was clean, the location was great, and the view was really nice, which made our stay enjoyable overall.

The late check-in process wasn’t very smooth. The key locker was broken, so we couldn’t access the key when we arrived. I called for assistance and one staff member was helpful in resolving the issue, but unfortunately the lady in the office wasn’t very friendly and made us feel like we were disturbing her, even though we were simply trying to get the keys, and in the end we managed to fix the issue after at least half hour. The situation could have been handled in a more welcoming and understanding way.

The location was great & quiet. Good supply of dishwasher powder, body wash laundry detergent etc. Good variety of pillows The swiper did not open both doors Appreciated the early check-in

The pool area was ok but given the number of rooms on the property there could be more lounges at pool & BBQ area. We used the bath & when emptying it a lot of dirty smelly water came back up the bathroom drainpipe. water slow to drain from bathroom sinks Kitchen area could be stocked a little better - nonstick tongs, egg flipper, perhaps non-breakable glasses & plates for BBQ area, air fryer may prevent using hot plates etc. The rendezvous' for collecting the key could be tweaked.

The view was great, large rooms in the property. Pool area good with comfortable beds. Good comms and care taken to monitor incoming flights to understand your arrival time.

Gym was basic, yet clean. Patio furniture basic. Aircon in main bedroom did not cool room very well.

The communication from the start with Cozie homes was really good. We arrived at the apartment and let in by one of their staff who met us at Harbour Lights foyer. The location was good with nice view. Seen cruise ship going past which was pretty cool. Had everything we needed to use. Board game 3 second rule was fun. Beds were comfortable.

Our overall stay was okay but we were a bit disappointed in a few things. It was much more dated than we thought. There was mould in the shower. The beds were comfortable but cheap mattress protectors that kept slipping off. One of the coffee mugs had a huge chip in it. The balcony had food slopped on the ground from previous guests. Lack of toilet paper which was cheap and thin. We had to purchase more. The air conditioner noise through the main bedroom wardrobe was very loud which wasn’t good during the night as it turned on and off. The only apartment we’ve ever stayed at that requested we leave it the same as when we first arrived with the exception of being asked to remove all the bed linen ready for housekeeping which our son refused to do. Annoyed we had to pay so much then had to clean up which is not our idea of a holiday. It definitely was not worth $3493 we paid for 7 nights. There are other places much nicer on the Esplanade for less.