Paradise Peaks - Queenstown Holiday Home

The view and that it was large enough for ten people

Location was amazing, 10 mins from airport and 5 minutes to town! Incredible views tot he lake and mountains watching the planes come and go. LOVED THIS HOUSE AND LOCATION, IT TICKED ALL THE BOXES FOR US

The pillows (too small or too hard) and missing some items in the kitchen to use and cook with

Location and the view was great. House is modern and comfortable for our group of 6 people.

The house itself is beautiful. Great views and fairly good location

Unfortunately we had a lot of issues with the kitchen, and the communication with this property as a whole has been really poor. The kitchen gas stove was blowing a fuse everything we'd turn it on. We contacted the staff and on the first occasion they fixed it however it happened again we were told to go to the fuss box and fix it. When we finally found it it had a security seal on it so we couldn't fix it ourselves . As holiday makers this should not even be up to us to fix. We then contacted the staff again and they never responded back so we were left with a non functioning gas stove and all the groceries which we had bought to cook with had to be thrown away. We had people with certain dietary requirements and we couldn't cook for them. It was really unfortunate as it was a lot of money and no cafes walking distance to eat at. Initially when I booked this property each room had a double bed, but at some point one room was replaced with a bunk bed. I only found this out as I went back into my reservation to check facilities and saw this update. There was zero communication from the property to tell me this was changed and unfortunately we had a couple that had to stay in a bunk bed. Really poor form from the staff, as I wouldn't have booked it with this configuration. I have contacted the property many times post our stay and they have not gotten back to me on any of this. Suffice to stay I will not be staying at this accommodation again nor will I be recommending it to anyone. If you end up staying and have issues, good luck with having it resolved as you'll endlessly be chasing them up with zero response.