Cromwell Lodge, Cromer, moments from the beach!

The location was good close to the beach and town centre

Tv reception was poor,not the cleanest of places quite a few cobwebs about,and toilet seat was broken

Location

Although you don’t go on holiday to watch TV . With the weather we encountered we had to stay in a bit the TV reception was so poor kept loosing its signal and was unwatchable . size to small and why it was located so low down was baffling. I think little tweaks would make all the difference and take the lodge from an 8 to a 10

The lodge is cosy and had everything you need for family holidays. We were able to cook, had barbecue and the most favourite part was relaxing in the jacuzzi. The closeness of the beach was great too.The area was quiet which helped to rest and recharge.

Nothing. All was perfect.

Location is perfect and this holiday let has potential to be amazing but is let down by poor management, communication and hidden fees.

After 2 nights of our stay, the hot tub water turned yellow. After speaking with LRPM they passed the matter on to another lady from a different company to deal with who told us the maintenance man was not available for another couple of days, the water had turned yellow because we hadn't showered before using the hot tub, which we had and in the meantime it would be switched off temotely. Eventually, the maintenance man came out emptied and refilled the hot tub but was told not to switch it back on and it was communicated to us that we would be issued a refund for this. After the promise of a refund and quite a few messages and calls nothing has materialised as they have now told us we hadn't paid for the use of the hot tub prior to our stay. I explained we thought it was included in the price we paid as the hidden fee of £15 a night for the use of the hot tub that they are now claiming should have been paid had not been communicated with us at all before our stay in any communication that we recieved. The hot tub lid release code was given to us with our check-in details and was on when we arrived so like any other person would we assumed we had use of the hot tub. To no avail! As for cooking facilities these are poor and it resulted in us eating out or having takeaways throughout our stay, TV has no signal so good luck if you want to watch anything and the cleaning of the property certainly needs improving as when we arrived tinfoil had been left in the "oven" with fat on and it definitely isn't worth the £75 cleaning fee they charge. I hope not one else gets caught with these hidden fees as reading other reviews the other night on here we are not the first! After 3 years of holidaying in this property and ignoring all the niggles over the years, this year was the final straw as the hot tub use was what we found attractive about this property and we had never had such a stressful time over it in previous years.