Hanalei Bay Resort 7302

Location,view, restaurant in resort. Nice pool area

Furniture in the deck needs to be updated The bathroom needs a re-do The kitchen could use a good cleaning

The property is nicely landscaped throughout and the room in which we stayed had a great view. Vacasa was easy to work with.

Vacasa was good to work with but the Hanalei Bay Resort, in which the property was located, increased charges in the new year...after it was really too late to reserve something else. This increase despite the fact that some of the amenities (swimup bar, one of the restaurants, and the gift shop) appeared to be closed indefinitely. The Happy Talk bar and grill had strange policies and was difficult to work with. Otherwise the grounds were quite beautiful and well kept. Everyone who worked at the resort was very friendly and helpful but ownership/management appears to be unconcerned about anything but making money with minimal costs. .

The room was beautiful but it was hard walking to the car or restaurant each day for someone with bad knees. Waiting for the carts often times took a while. Perhaps add a few additional carts during the busy season.

We loved the resort itself. The pool and hot tub were amazing. The view from the condo was great.

We did not like the condo. First of all, it was on the third floor with no elevator. That should have been put in the description. Secondly, it's a looong walk from the parking lot, the hot tub, and restaurants. It's all uphill going from the condo to just about everywhere else at the resort. That, too, should be in the description. The resort does have a bellman who can come pick guests up with their golf cart, but half the time, it takes them 15 minutes or longer to get there. Once, we spent 30 minutes waiting in the parking lot with heavy bags of groceries before we finally carried everything to the front desk to ask for a ride. My husband had already made a trip over there to see if our ride was coming yet. Third, it is a condo, but there was a door that led to the "hotel" or "lockout unit" next door, right next to the master bedroom. We could hear a TV while we were trying to sleep. I also had a coughing fit one night and was afraid I'd wake up the people on the other side of the door. Finally, the family photos everywhere were just weird. We felt like we were invading someone's space. While the pool and hot tub are amazing, they just aren't enough to bring us back to Hanalei Bay Resort.