Moulin Rouge Village Retreat w/ Hot Tub

Great location. Great communication with Host. Clean & comfortable.

Had a really nice snowy weekend retreat in the mountains with the family. Enjoyed the hot tub and fireplace. The contactless check-in process was smooth and the house was clean and neat!

We had a great time at the Moulin Rouge cabin. It was clean, quiet, and had everything we needed for a two-day stay. Our favorite part was enjoying the hot tub out on the deck on a chilly, rainy day, but cuddling in front of a roaring fire was a very nice touch as well. Having a fully-stocked kitchen was a huge perk as was being so close to the village. We will definitely stay here again when we venture back up to bIg Bear. We recommend the cabin to others that may considering staying here - we have no negative feedback whatsoever. Enjoy!

The cabin itself was fine. Mostly as pictured. Super cute from outside. Clean enough inside. Kitchen had adequate utensils and cooking necessities. Bedding and towels were poor quality but clean. Fireplace was a highlight. But sadly we will never book here again because of the management. Everyone we communicated with at Big Bear Vacations was polite and doing their job but there seems to be something deeply flawed about how this management company manages their properties. The check in time for the house was 4pm (and I should not check out time is 10am) We arrived (as instructed) at the management company at 3:30 to get address and key. We were told the house wasn’t quite ready yet. They would e-mail me when it was ready (you don’t get address or code/key until that e-mail arrives). I asked for a time estimate and was told 20:46. Which is almost 9pm. After doing the military time math the check-in staff realized that was unacceptable. They looked into it and then promised it’d be ready at 5pm. Long story short - 5pm came and went. No e-mail. I called the main number, asked for the front desk and was told they don’t have a direct line. The call center would take a message and pass it on. We opted instead to go back to the management office and ask for the manager. She promised a crew was at the house now and it would be done in 30 mins. We finally got the e-mail with the address and word that the home was clean over an hour later at 6:08pm. To their credit: the manager refunded our cleaning fee. And again, everyone we worked with was very polite. Also, it was a holiday weekend with lots of snow so that may have effected their ability to have homes ready. But this just started our trip out on a very stressful, not fun foot. And a quick look at their yelp reviews and google reviews shows we are FAR from alone. It sadly seems you are rolling the dice when you book with this company.