SmartRental Collection Gran Vía Capital

The location of the property was great, it was fantastic having a reception desk, onsite bar/restaurant and the swimming pool was lovely!

Only issue we had was the fact that we booked an apartment for 4 people and the pictures were not clear how the second bed was set up. When we got there, we realized why. When the sofa bed is pulled out, it makes the living room completely impassable and the kitchen facilities inaccessible. If my husband or I had to go to the bathroom we had to climb over the sofabed and we could not access the sink or kitchen area because the bed opened up against the kitchen counter space. The bed was somewhat difficult to put back into the sofa as well. Overall we enjoyed our stay but that was a struggle for us with the apartment. If it were just two people it would be perfectly fine, but that was not our situation. Be aware that if you need pool towels, you will have to put a 25 euro deposit for each towel. That was something we did not expect but was just a minor inconvenience.

The staff were so friendly and informative Edwuardo and andrea especially thank you for being so kind and we will most definitely return

The Sofabed needs a thicker mattress. The pillows were very hard.

Clean and staff in the reception were nice The pool bar staff were not so nice, they were slow and rude

The pool bar staff were rude and the pool area was not clean

The hotel is very centrally located, which is convenient to get anywhere, but for us it felt too busy to be right on Gran Via. The staff were so nice and helpful. The two-bedroom was perfect for our family with kids, and the kitchenette was a great addition. Despite the busy street location, the room was fine and quiet for sleeping.

The pool wasn’t open at end of March, even though it was advertised to be heated and open year round. The shower leaked water through the doors. The beds weren’t the most comfortable and one bedroom had a very wobbly bed frame.