Torre Diez by Grupo Amber

Close by to everything

There was nothing that I didn’t like except our condo had some outdated things. Like the shower ceiling it did not make us comfortable, we kept looking up to see if there was a camera. They didn’t repair completely.

The location, the pool, the front desk staff were great!

The amenities, the broken patio door, the sinks both couldn’t be plugged, the safe was an issue for the first 4 days.

Excellent location,

A lot of noise this year due to construction, also the pool was not terribly clean but they took care of it after we asked

Torre Diez offered the perfect location! It's a block down the street from Chedraui and from Quinta Avenida. We loved the location. The front desk staff were also super helpful and even gave us access to the laundry facilities. They were helpful in getting around town and gave us the inside scoop on transportation and great places to eat and spend time. Playa del Carmen was one of my favorite cities in the Riviera Maya.

The showerhead was not in good shape, as the water pressure was low, and the towel hook was right in the shower area, so your towel ends up wet. I eventually disassembled the showerhead and realized that there was a rock/mineral buildup in the showerhead. That solved the issue, but they should replace the showerhead. It was also hard for us to coordinate with the host to get extra towels, and eventually, we just bought another towel for an eye-gouging $22 at Chedraui. The stove also has an electric range, requiring proper cooking utensils. Unfortunately, the pans and pots did not have the proper magnets, and cooking took an eternity. The hostess didn't seem to understand that and instead gaslighted us into believing that these take longer than an average gas stove. That might be true, but the difference was primarily due to not having the correct pots and pans. We eventually had to ditch some of our plans to do much more cooking. Thankfully, the worst part of staying here happened on the morning of check-out. Turns out that this whole building's plumbing is hooked up to an electrical pump! Unfortunately for us, a good chunk of Playa del Carmen was dealing with a power outage after the rainstorm. This meant that we literally had to look for a bathroom on the morning we were supposed to leave! This created a crisis for us. We aren't sure that we will stay here again, though, at face value, it seems like a great place to stay. The hostess was profusely apologetic, but an infrastructure issue like this is pretty serious, especially for a city that constantly goes through power outages. In chatting with the locals, they mentioned that power outages are frequent during the rainy season. This is a huge issue! This is clearly not the hostess's fault, but it is important to be aware of it.