Muthu Sovereign Suites & Spa, Limuru Road, Nairobi

Everything, staff were very nice Danson, Dama and others went out of their way to help. Customer service excellent.

Wanted a manicure but they didn't have all that wad required.

Service of the staff

Nothing everything was perfect

I had the most incredible staycation at MGM Muthu Hotels! From the moment I arrived, I was welcomed with genuine warmth and exceptional hospitality that made me feel instantly at home. The hotel is beautifully maintained, with elegant rooms, stunning surroundings, and a peaceful atmosphere that's perfect for switching off and recharging. Every member of staff I interacted with was professional, attentive, and always willing to go the extra mile to ensure my stay was memorable. The food and drinks were delicious with plenty of variety, the facilities were excellent, and every detail reflected the hotel's commitment to providing a first-class guest experience. As a future hotelier, I couldn't help but appreciate the high standards of service and the thought that goes into creating such a welcoming environment for guests. Whether you're looking for a relaxing weekend escape, a romantic getaway, or simply a break from the everyday, I couldn't recommend MGM Muthu Hotels more highly. Thank you to the entire team for making my stay so special. I can't wait to return!

We stayed in the courtyard rooms which you could tell were recently renovated to a high standard. the bed was comfy, the shower was hot and pressure was great. The grounds are beautiful and you could tell that there is a lot of history that the building holds. the staff were very friendly and helpful especially the day staff who were always on hand to help with any queries we had.

Whilst the rooms were recently redone, the window blinds were shorter/smaller than the window size. this meant that even when the blinds were closed, someone from outside could still see inside and light was coming in to the room. The layout of the room meant that this issue meant that we had no privacy. their remedy was to put additional towels on the windows, whilst this is a temporary solution, I found out that this was a common complaint from previous guests which meant that this had been an ongoing issue that the hotel clearly knew about. Another thing that was not great was the service, as much as the staff were great and pleasant, the service was quite slow. on the two occasions that we ordered an evening meal, it took an hour, on the first night we thought it was because it was room service so the next day we dined in and it was just as slow. unfortunately, the last evening meal also gave us food poisoning which we did inform the staff. the breakfast times said from 7 but when we go there at 7, nothing was ready. you would need to get there at around 8 for you to see that the breakfast bar was ready. If you have an early morning and you are pressed for time please factor this in. we were attending weddings on each of the days of our stay and waiting for the breakfast service did take a significant chunk of time of our morning. it looked at though they were short staffed and stretched as it was always the same members of staff dealing with several requests at the same time from several guests.