The Gaia Hotel Bandung

The service overall is good, from front desk to the restaurant, concierge and even security. Everyone is warm, friendly and polite. I've always enjoyed the architectural style of this hotel, it's bold and stunning, and it's also open enough to always allow a cool breeze to flow through. The views are fantastic and natural environment beautiful. The room was spacious and the bed very comfortable.

This is the 2nd time I've stayed here and unfortunately, there were quite a few things that didn't sit well with me. Due to the design and material used for the building and room, it's very easy to hear your neighbours next door and upstairs hitting things and thumping on the floor. I've booked a mountain view room which faces the pool so you will get noise from loud children screaming as the balcony door is not properly insulated enough to block out the noise. I could also hear the noise from the pool waterfall as well. The room also has a sunrise view but somehow the way the curtains are installed leaks the morning light into the room so it gets rather bright from 6am...But sadly, I have to say the most disappointing thing was the food. Breakfast was varied but the quality was mediocre and tasted like canteen food. The cake I had from Inspira Roaster had way too much gelatin. The lunch I had was the only saving grace. I will probably try some other hotels the next time I come to Bandung...

Perfect place to stay

Nothing

Lots of facilities such as: swimming pool, gym, jacuzzi, sauna, jogging track, pilates class, wall climbing, etc. Free minibar in room: cool drinks and snacks.

Nothing at all.

The hotel is new, clean, and well-maintained. The garden is beautiful, staff were friendly, and food at the restaurants and café was good.

Stayed during Eid holidays and the hotel felt chaotic. Check-in took 30–40 minutes with only 3 desks open. It’s more of a busy family hotel than a quiet luxury one. Pool area was loud and crowded with kids. Restaurant seating mixes smoking and non-smoking outdoors, and smoke drifts into all areas. The rooms have very poor sound insulation. We could hear everything—traffic, hallway noise, people in other rooms (bathroom curtains on/off, furnitures moving, walking/stomping) even housekeeping and construction during the day. It made it hard to rest or relax in the room. The spa looked nice and spacious, but felt underwhelming for the price. Perhaps because we were the last customers, but the massage felt rushed.