Santai Resort by Holiday Management Co

The Room was spacious with King Bed and spa bath. The two shower heads was an unexpected surprise. The tv was large and kitchen was tidy, with dishwasher, microwave & it also has washer & dryer. The balcony was spacious with table to accommodate 6 people comfortably it even your own private BBQ. The pools were lovely & spa. The restaurant was closed but the menu was reasonably priced. The area where there was a thatched roof adjoining the pool area was delightful with comfortable lounge area with tables. Lots of deck chair. It was peaceful & tranquil setting perfect for Honeymoon or even a Wedding!♥️

Reception staff were extremely unfriendly except for the two young ladies on the 2nd day, they were lovely. The room was clean except for the spa bath, which you could see the brown residue, where other people had used it. Which was disappointing as I booked this hotel for the very reason of having a spa bath as it was a special occasion. We did not have a spa bath!!!!The glass panel was dirty on the outside where the balcony was. I booked as airbnb, I was unaware that anybody would enter my room whilst I was there but for some reason somebody entered the room & switched off power points when I knew they were on as I had used the switch on the lamp cord & when I returned they had been switched off at he wall. In which I found strange. Smokers area needs to be somewhere other than standing our the front of the Resort. It does not give it a good look & I smoke.

Location was good - close to Kingscliff. Very quiet. Access to Spice Den for excellent food. Spacious room.

Lights in the vanity area not working. Could be due to switch of the electric socket broken. One of the electric sockets behind TV broken - cannot insert plug. Only one bed light. Only one English breakfast tea bags. No tissues. No face washers. Had to clean some food (cheese) off the floor near the table. The room could do with a bit of spruce up (Paint) as - lots of marks on walls or holes were pictures used to be? The lift from the car park to first floor was not in use due to maintenance (over weekend).

Resort like feel , spacious rooms with comfy bed . Good amenities in the room .

Can be quite noisy as rooms overlook main swimming pool. Our unit had not been cleaned properly and furniture dated.

Although the room was clean and spacious, the room is open plan - this should be mentioned in description. The restaurant- Spice Den was amazing

Our TV was stuck turned on! The remotes didn’t work, I changed the batteries but we weren’t able to change channels or turn it off. Very frustrating and difficult to sleep with the TV a constantly on. I advised property management - who are located in a different town to the hotel (Hotel reception couldn’t help us because of this) they said they would send someone out to take a look. No one came. Three nights of TV a on and disrupted sleep with no help, apologies or compensation