Luxury Villa|Windsor Resort·Pool·Near Disney·14G

Staircase was damaged when I first arrived.

beautiful, spacious and clean!!! the game room was a huge bonus! the pool heater actually worked! i have stayed at many houses and the heaters take days to even feel a bit warm. the jacuzzi got HOT which was amazing after walking around disney all day!! the pool and clubhouse area is awesome, as are the food and drinks! cant wait to come back!

space

a lot of things broken in the house. also lack wash cloth, towels and master bedroom blanket had gum on it.

Like the location, resort was nice in the community less than 5 minute walk, whoever runs their booking.com messages was exceptional with answering questions and sending help as it was needed as well, house was clean, pretty well taken care of and had plenty of pack and play’s for babies, high chair, baby gate ect. The pool/spa heat was discounted due to the issues I was having.

There were several things that weren’t working properly when we arrived such as the spa heating ( they said it was inspected and was working properly ) however the entire stay the hot tub was cold, pool was warm ish. The bathroom sink in bedroom 1 on the left drains very slowly, the game room air conditioner was not functioning properly, ( they did actually buy a new one and replace same day ). There were several places where the walls were scraped up, dressers are worn down, and tons of different places where there was damage that could potentially cause someone who did not do the damage to be charged for such ( I had the handyman confirm the first day he came out that all the damages were prior to our arrival. The garage ( game room ) doesn’t have a garage to open due to a wall built to prevent the garage door to be opened. There’s only 1 master bedroom downstairs, all other bedrooms are upstairs. The pool light was reported that it was not working several times and was never resolved during the stay, the ice maker/freezer made a weird knocking sound multiple times per hour, the dryer made a awful screeching sound for the first 5 minutes of the cycle. Probably missing a few things but otherwise it was a decent stay