Holiday Inn Express & Suites Palm Desert - Millennium by IHG

Ok

Nice

The food and the cleanliness of the place

None

Close to freeway

We checked in, got ready to swim and then when we were going in they said it was closed for an event. If I would have known that I would have changed to another hotel

Great location, very clean and one of the best included breakfasts I have seen....easily would have been a 10 of 10 if not for the multiple occupied room issues.

Checked in, went to room found it occupied by another guest, called down to front desk and they asked for me to come back down to them. Was given another key card for room on 3rd floor, it also didn't work, called back and desk attendant came up to try her key and that room was also occupied. After about 40 minutes we were finally settled in a first room floor, told by attendant "I 'll see what the front office manager can do in the morning, and note your account." Went to check out and nothing had been noted, I had to explain what had happened, the manager did make it right by waiving pet fee and providing points for free night.