AC Hotel by Marriott Krakow

Cleanliness & Breakfast buffet

Nothing

Lovely hotel, swimming pool, bedroom spacious, spotless hotel. Lovely restaurant and bar. Great swimming pool. We had a room with a large balcony and view of the park. The tram runs by the front of the hotel so it is easy to get into Old town and about Krakow. All the staff were all very nice, professional and helpful .

Bar shuts at 11.30

Location is excellent. Hotel is on a boulevard which is a promenade where everyone jogs, goes roller skating etc in the evening. Beautiful people enjoying life. It's very peaceful and relaxing. An excellent park is nearby called Henrik Jordan. The cleaning staff is very polite and did a great job. The room was very spacious, great tv, good bathroom. I had top floor with a huge balcony.

This is the first place I ever stayed whose reception refused to iron some shirts for me (obviously I would've paid if needed) to save me some time, because "you have an iron board in your room". Okay, I'm not doing chores on my vacation so maybe change that. The room was very spacious, great tv, good bathroom. I had top floor with a huge balcony. However the room shows its age. The sofa on the balcony had stains from previous visitors. The blinds jumped out of the rail and I had to spend time finding the plastic to fit them back in. Annoying. The balcony could be better maintained. I wanted to go to the "gym" but its a ridiculously small room (that might as well be a storage room) that was retrofitted with a buncha treadmills. I'm not really following how this is well rated for fitness and gym, pretty confusing. If you want to do sports, do yourself a favour and take a walk (you're doing sport anyway right) to the nearby Henryk Jordan park which has a calisthenics spot where the boys are working out. The staff takes ages to give you a menu when you go to the restaurant. at 190cm I'm not exactly invisible. However once you got the menu they are very polite. I suppose they're understaffed.

Amazing room, super clean and lovely housekeeping staff

We came here 3 years ago also for 1 night and arrived late for checkout after spa was closed. We wanted to use the spa as we were about to checkout like we dis the last time but this time it was not allowed. When i told the staff when we were checking out that this was dissapointing their answer was “oh ok” Also received a bizzare message from the hotel on booking after check in. No that its a big deal but the room was missing a bottle opener and i tried calling the reception 4-5 times with no answer which i find strange for a 4* hotel. Overall, could have left very happy guests if we were allowed to use the spa on the day of our check out which was apparently too big of a deal.