Divine escape cabin in Gatlinburg: mountain getaway haven

Wonderful property

In the beginning we started out quite frustrated with your organization in general. We had booked our cabin a few weeks in advance, and had already paid the full price. My wife's aunt had a massive stroke 2 days before we were supposed to arrive on vacation. With no options left, we asked if we could please receive a refund. "No" was the resounding answer. When asked if we could make it for another weekend in the future, still paid for of course, in order to take care of a family crisis. Again the answer was a apologetic "no." Therefore we were resigned to get there half a day late, and leave very early early. It was quite a shame because the whole experience was something that I would have never believed. I can brag on a dozen things about the place, there is not a whole lot you could do to improve any aspect... except your refund in emergency policy.

Great cabin and a convenient location. Only complaints were figuring out the door code and construction next door.

I will start with the good. The cabin was very clean and the amenities were aplenty, including working fridge, dishwasher, arcade system, Wi-Fi, TV with cable, and grill. It was also great having fully stocked cabinets that included drinking glasses, plates, and silver utensils. The cabin was also conveniently located just 15 minutes from downtown Gatlinburg. While this was all great, there was much to be desired regarding the cabin and listing description/pictures. First, the pictures are strategically shot at certain angles with wide lenses to give the appearance of a large, comfortable cabin. However, the cabin and rooms were surprisingly quite small, the upstairs bedroom didn’t even have a closet. Second, the listing description includes various exaggerations and missing information. The cabin should state that it only sleeps 4 adults comfortably (2 couples) as the sofa bed was unusable even for 1 adult. Furthermore, we booked with the intent of bringing two dogs which was allowed based on the listing. However, after booking and receipt of the rental agreement, we were surprised to see extra fees and strict criteria for the dogs including breed and size. While this is certainly understandable and the management company was gracious to work with us to resolve, this should be better disclosed.

All-in-all, we managed to have a great time and the cabin worked out okay given the limited availability during the holiday season. If we had a better idea of the specifications/restrictions of the cabin prior to arrival, I would have gladly given it 4 or 5 stars.