Hugo Apartment Hotel

Great location, great check-in service, great room, great breakfast🤩 All was perfect, really enjoy our stay.

Everyhing is gooooood.

Very good location, with everything within easy reach. I really appreciated that everything is handled online, including check-in and check-out. It makes the whole process very simple and convenient. The room was spacious, comfortable, and clean. I was very satisfied with my stay and would definitely stay here again.

Nothing.

The location is good, just a short walk to the Old Town of Tartu and the park along the river.

The check in and out is unnecessarily complicated; the proprietors want you to check in and out online, when there is no clear reason to do so. The door code worked just fine, but when the air conditioner did not come on and I sent a question about it, the response was delayed and unhelpful. I did not need to be told to turn down the thermostat temperature, I know how an air conditioner works. The unit was not on, and despite many attempts to change the mode, or find the way to turn it on, it never came on. Unfortunately, we were there during a warm spell and the window was tiny and unhelpful in cooling the room. Each night was progressively more uncomfortable.