Hotel Xa´an Bacalar

Everything was great from our arrival until our departure. The hotel is really cute, quite well located, and the rooms are spacious and comfortable. The biggest plus is definitely the reception staff — everyone was extremely kind, helpful, and always ready to provide recommendations or assist with coordination, whether for transportation, taxis, or tours around Bacalar. The hotel also offers access to a beach club located a little outside Bacalar (a bit away from the center though), which is a nice bonus. There also offer coffee, fruits, milk, cereals, marmalade, bread available in the morning, and the terrace is very pleasant to relax on. The location is convenient: around a 10-minute walk from some public docks with access to the lagoon, with a small shop next door and several restaurants also within walking distance. Overall, everything was really great. The only small downside was that the pool was under maintenance on the day of our departure, so we could not use it. However, the reception team handled it very well and kindly offered us access to the pool of one of their nearby sister properties instead. Would definitely recommend!

The staff was very helpful. They changed our room due to a toilet issue and allowed us to change rooms at our own pace, without any pressure or stress. The hotel is quiet and clean, and the rooftop was very nice. I had a truly smooth experience overall, from check-in to check-out, with clear and easy communication throughout. They also provided fruits and coffee for breakfast, which was a pleasant surprise as I did not expect it to be included. Rooms are very large and the bed was comfortable. Good space

It was all good. Just the water pressure in the shower was low but that is a general issue in Mexico.

Have swimming pool, breakfast was good, staff friendly and we could use another good hotel’s facilities on the lake

A little bit far out of central town and couldn’t one day owing to pool maintenance

The facilities at the hotel were limited but we found out we could use the beach access of a sister hotel which was gorgeous!

Breakfast was very basic. Would prefer not to be charged and purchase from third parties. Fruit loops and packaged toast from the supermarket should not qualify as a continental breakfast. There was sewage trickling in front of the reception/ in parking lot which made getting to the car unpleasant. our sink tap didn’t work. Room was very basic and staff couldn’t speak any English although tried their best to help us.