Esposizione Roof

Vista dalla terrazza, posizione, comodità del materasso

Maniglia della porta del bagno rotta

Great location and the host was fantastic and very helpful. All conversations were done quickly via Whatsapp.

A környezete.

A bejutás kicsit nehézkes volt az első alkalommal.

The location is good and the lift was good too. The manager did try to help but more on that in the negative review about our experience

Unfortunately our review is not like the others although the person looking after the apartment tried to help. To start, we were not contacted on how to check in. I am travelling with a 5month old and when I was messaging to ask if the room was ready or how to check in there was silence. Finally it was a good 30mins after the advertised check in time and we were stranded at roma Termini station unsure what to do. I ended up finding a number on booking.com and called. A lady answered and told me there was a problem with the apartment and they needed 20 more mins. I told them that's not a problem but let me know so I can figure out what to do with my baby and my luggage! She then called back saying we can't check in but we can go to leave our luggage there. We went and the first issue was the door doesn't open, only half of it does and there is a large gold handle that sticks out. My little travel pram which is only 49cm wide doesn't fit through the door. All the time we wanted to exit or enter the apartment you needed to walk in from the side which is hard carrying a baby. The lady said there was plumbing issues and they came late. She was nice and told us things on how to get around rome etc. Then I walked into the bedroom. Next to the bed there was missing floorboards which you trip on. We then became concious not to walk over them and it was ok. Slowly the cracks started to show. There was a carpet in the bedroom which we first thought was covering missing floorboards but more on that later. First thing i needed to do was washing so i went to use the washing machine which we found but it did not work. I asked the manager if there was something we needed to do to make it work as it wasnt turning on and she said we don't have one and it's not on the booking advertisement. I then showed her a screenshot that it was on the ad and she apologised and said she needed to fix it with booking.com.