Mia residenza al Pantheon

The apartment was super clean - from linen to towels to crockery and cutlery everything was provided for and in great condition. There were 3 bathrooms and all were spick and span. There was air conditioning in all the rooms as well as the lounge. Most importantly, the owner Paola was extraordinarily helpful and sweet. She went out of the way to guide us about the best restaurants around, particularly because we had preference for halal options. She was very responsive even when we approached her with extraneous queries such as booking taxi, train and getting stuck in another city! The location was also ideal. I explored the city mostly on foot with my 3 little kids (except the vatican) and would highly recommend this lodging.

There wasn't anything specific

The host was so nice and let us check in early, she helped us with recommendations and answered our messages almost immediately!

Paola was delightful and very informative Location was fabulous Size of bedrooms and bathrooms was great

I wish it had a separate dryer to the washing machine as we couldn’t get it to work properly everything still came out wet or damp More towels and pillows would nice 2 per person would be ideal

Flat was not clean on arrival. Had to wait for 2-3 hours whilst flat was being cleaned. 7 of us with little kids were distressed and tired. Cleaning company were putting back dirty smeared and unhygienic mattress protector and we had to argue with the owner to remove them. Was offered by her to go out and have an ice cream whilst cleaners doing their Job. Fortunately we didn’t go out and identified the dirty protector being put back on. Wanted to cancel the booking which the owner declined as per booking.com email. Later booking.com asked 2 hour refund from her and she started sending me threatening messages on WhatsApp that she will sue me for being aggressive and messing her property. We have video evidence of the state of flat and mattress protectors and timing when we arrived. Very manipulative owner. Side window would not lock so Security concern.