Perla del sud

Struttura pulita e personale disponibile e gentile, camera spaziosa, tutto bene!

Gute Ausstattung; Handtücher über Bedarf verfügbar; Lage zwar am südlichen Stadtrand, Zentrum aber bequem binnen 10-15min zu Fuß erreichbar; Getränkeautomaten und Sitzgelegenheiten im Dachgeschoss verfügbar, außerdem Dachterrasse mit Sitzgelegenheiten, um z.B. den Abend bei einem Glas Wein gemütlich ausklinken zu lassen

Personal sprach/verstand ausschließlich Italienisch; Zugangscode für Hotel/Zimmer wurde nicht vorab automatisch mitgeteilt, sondern musste bei Ankunft beim Hotel angefordert werden; kein dedizierter Parkplatz verfügbar (zwar konnte das Auto problemlos auf der Straße in Nähe des Hotels abgestellt werden, ob dies aber in der Hochsaison ebenso problemlos möglich ist, ist unklar)

Una struttura comoda e pulita. Ristrutturata da poco.

The building was quite new, near the city centre, easy to find.

There were many things which we didn't like: 1) The staff didn't respond to any of our messages in our Booking.com conversation. 2) Noone did respond to our WhatsApp messages until we called via regular phone and spoke with the staff in fluent Italian. 3) We weren't allowed to enter the building without sending all our passports via a WhatsApp conversation. 4) We received couple of dirty towels with dark sports and hair from the previous guests (see attached photo). 5) Neither the fridge nor the kettle had an adapter to plug in these devices into the electricity so it was impossible to use them. 6) The wash-basin drain in leaked water onto the floor. 7) Following items were missing in the room in contradiction to the room description on Booking.com: iron, desk, other toilet, air cleaner, hand sanitizer. 8) The air-conditioning was switched-off next day morning and there was 28°C in the room.