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Goma Serena Hotel

Top rated by guests
Pool view, Swimming pool, Swimming pool
Property building, Garden
Balcony/Terrace, Pool view
Restaurant/places to eat
Business facilities, Meeting/conference room
review stars
8.1Excellent
(72 Ratings)
"The hotel is nice, good location in goma. Spacious rooms and gyms spa was great also."
Verified guest
Don't miss out! Price and availability may change
8.1 / 10
Excellent(72 Ratings)

Hotel in Democratic Republic of the Congo

5-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

About this hotel

Elegant Accommodations

Amenities at Goma Serena Hotel

Business facilities
Airport transportation available
Free airport transportation
Shuttle available
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Gym
Wheelchair accessible
Bar
Spa
Balcony/Terrace
WiFi/Internet
Hot tub/Jacuzzi
Shared living spaces
Garden
Laundry services
Sauna
Accessible Parking
Family friendly
Ironing facilities
Smoking allowed
Safe
Accessible by lift
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products

Map of Democratic Republic of the Congo

city location on map

Available Rooms

Ratings and reviews

8.1 / 10
Excellent(72 Ratings)
100% verified reviews
8 / 10Excellent·Jun 2026
The staff were kind and helpful, they offered pickup from the Gisenyi border and offered a local guide for Goma city tour to our guests
8 / 10Excellent·May 2026
El servicio, la ubicación y muy buenas instalaciones por el lugar en que se encontraba
Que apagaban las luces del hall a la noche, el personal de recepción no muy profesional.
10 / 10Outstanding·Apr 2025
The hotel is nice, good location in goma. Spacious rooms and gyms spa was great also.
Serviice delivery during our stay was far from satisfactory. The staff members appeared to be extremely slow in attending to our requests, and it was evident that there was a shortage of staff available to handle the guests' needs effectively. This lack of efficiency in service greatly impacted our overall experience at the hotel.
9 / 10Outstanding·Oct 2024
J'ai aimé l'accueil du personnel de l'hôtel. La vue du lac Kivu très impressionnante. Le petit déjeuner pratiquement complet.
Rien à signaler.
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FAQs

Is parking included with this hotel?

Parking is not specified as an available amenity at Goma Serena Hotel. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Goma Serena Hotel. Enjoy the water!

Is Goma Serena Hotel pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Goma Serena Hotel?

We found 31 amenities for this rental. This includes business facilities, airport transportation available, free airport transportation, shuttle available, and concierge services.