The Living Collective Villa

The staff, the space, the cleanliness

We missed not having a braai area

I liked everything about you the venu, the location, the cleanliness, the staff. We appreciate everything even deposit money are paid without delay.

None

Location and facilities Staff were very accommodating and helpful. Apartment had a fireplace with complimentary firewood to get the fire going. Perfect for winter in Hilton

The wall in the kitchen was a bit dirty. This can be easily cleaned with a damp cloth. The window 2nd bathroom in the upstairs villa should have a blind or frosted glass.

Safe and Secure. Safe and Secure. Safe and Secure. Safe and Secure. Safe and Secure. Safe and Secure. Safe and Secure.Safe and Secure. Safe and Secure. Safe and Secure.Safe and Secure. Safe and Secure. Safe and Secure.

We travelled from Johannesburg on a Thursday morning to Hilton in Pietermaritzburg and stayed at the Living Collection Villa. Upon arrival, we were warmly welcomed by the host, who was pleasant and very helpful in explaining the villa’s features. Unfortunately, we encountered a major issue with Wi-Fi. The internet speed was extremely slow around 1 Mbps download and even less for upload which made streaming services like Netflix and YouTube unusable. WhatsApp was the only app that worked reliably. Despite several reboots and contacting reception, the issue persisted. The next morning, the speed briefly improved but quickly dropped again. We thought we could catchup on some work emails and attend online meeting but was unable to due to the internet being too.. slow. We contacted the owner and she responded promptly and arrived within 30 minutes to replace the SIM card in the router, as the property relies on 5G due to the lack of fibre. While the responsiveness was appreciated, I feel the high rating on-booking platforms doesn’t fully reflect some areas needing attention: • Towels: Provided daily but quite worn and tired from repeated dry cleaning. • Main Bedroom Ensuite: Dated and in need of a facelift; photos online are not entirely accurate. • Parking: Tight and potentially problematic if all units are occupied, especially late at night. • Aesthetic Details: Exposed piping over tiles detracts from the overall finish. On the positive side, the property felt secure and safe throughout our stay. With a few upgrades, this villa could truly live up to its high ratings.