Aurea Bacalar

The location of this place is fantastic, especially the area around the water and the pier. The sun chairs are very comfy and the water is nice to swim. we could even see a crocodile sunbath in the morning! The rooms look like on the pictures. The shower is very instagramable but honestly not most comfortable one as there is no other shower head than the shell (my husband also had some hygiene concerns about the water that keeps standing in the shell). It's a question of taste though, it worked fine. We had warm water any time. We also really liked that a whole jar of water was provided in the room to refill your bottles. And a big plus point is that you can take the kayaks for free at any time and paddle around the lagoon. Also, we appreciated receiving detailed instructions about how to reach the property ahead of time via whats app. contrary to other reviews, we didn't think the road was a big problem even with a small basic car. just need to go slowly and carefully. what made no sense is sending a QR code via whatsapp. I couldn't open that until now as i cannot scan it since it is on my phone and i have no second phone to scan the code. a link would have been way more useful.

We generally liked our stay at Aurea but find that for offering is not enough good in relation to the price and it clearly doesn't have boutique hotel feel (except maybe for the shower). main points for improvement: - staff didn't speak English (and also made no effort to try).I speak good enough Spanish to understand the basics but was impossible to ask any questions and learn more about the place and surroundings. My husband couldn't even understand the breakfast menu as it was all in Spanish. - The room seemed a bit dated (the kettle was rusty inside, one of the kitchen drawers couldn't keep in place and was always half open) - the food in the restaurant was very basic (even though a huge choice) and all easy-preparation dishes (processed food). fair enough, the prices were lower than what we saw in other similarly priced hotels. but some upskilling of the chef could make a huge difference for this place! - i got charged (blocked) my credit card the moment I booked even though i choose the option to pay at the hotel (and I choose that on purpose as it was our last night and we were thinking to use up leftover cash). by now actually the amount from the day of booking is still blocked on my credit card and a second one has been fully deducted. so I hope the first one will be released very soon! it shouldnt happen that a hotel charges you when you select pay on arrival. then just don't offer that option (as some other hotels do) and it's no problem.

Its really a beautiful property. Calm and quiet. Beds are comfortable and everything you need is present in the rooms&hotel. Terrace by the sea is out of this world. Restaurant has not amazing food but decent with a good price. Wifi is really good. I would book it again in a heartbeat. Staff mostly doesn’t speak english but they are so nice and always smiling, trying their best to communicate.

It wasn’t a big deal for us but there was no hot water (maybe there was but not when we are showering) and water was salty. Road to hotel was bad but we had no issues even with a car with horrible suspension.

Amazing place with great staff!

Nothing to complain about here

The room was nice, clean with attention to detail and the open shower was gorgeous The Hotel is in a nice location right on the lake. It’s a bit far from the town but doable with a car.

The restaurant was not up to standard, breakfast options were good. We tried a couple meals for dinner and they were really average. Definitely we were expecting more for the Hotel price. Overall we felt the price we paid for the room was a bit expensive for the service offered