Splash 'N Sunrise Theatre - Private Pool with hot tub, theater, pool table, and views!

The layout and size of the home was great. The pool and hot tub was enjoyable. However, there were a lot of spiderwebs and dust around all of the windows and the floor of the deck was sticky. The air conditioning unit on the top floor did not work. The ceiling leaked water on the middle floor. The property advertised a grill, but even after we replaced the propane tank the grill did not heat up and we were not able to use it as we had planned for the family dinners. The property advertised a pool table, but the pool table was not in good shape to play and the pool sticks were worn out without ends or chalk to play pool. The toilet by the pool did not work properly. If we could get some of our money back due to all these issues and the uncleanliness of the windows and deck that included having multiple spiderwebs, we may be likely to stay in the same property again.

The cabin was great! The kids enjoyed theirselves to the fulliest. From the indoor pool, to the jacuzzi, to the theater room! We did many attractions and came home tired to what we felt was gone for 3 days!

We did not know the pool people were coming and he feel down the steps and scared us.

When we arrived 15 min after our check in time it looked like they were in the middle of cleaning.. upon entering it looked like a disaster. It would’ve been good to be notified they were running behind so we wouldn’t have had to stand in the driveway for 45 min after a long drive. We didn’t get to use the grill because it was so nasty and even the brushes to clean it wasn’t fit to use. It rained and stormed the first night and no one slept because of the cabin leaking. We were up and down putting towels and bowls here and there. It blowed all in the kitchen windows onto the kitchen table and on our brand new karaoke machine. The windows were not sealed shut. You had to lock the door from inside everytime someone came in or out or else it would blow wide open. Some of the dishes in the cabinet were dirty. No one could connect to the internet except one person out of a large group. Tv would not connect to wifi. The cleaning crew carried out a new “box” for a fan that we assumed had been left for us to use..but when we went to turn it on it was covered in dust and the blades broke off and made it sound like it was gonna fly apart.. which it did basically on the inside. We had brought lots of popcorn looking forward to enjoying the theatre and the microwave didn’t work! We “contacted the host” the next morn (our first morn) about these issues and all they would say is “we’ll send maintenance”. Maintenance man finally came and he was super nice and tried to help all he could.. very patient and kind. I wish I had gotten his name. He did fix the internet but it didn’t last long.. he called for us a new fan and for the grill to be cleaned.. neither of those things ever happened after staying another full night. He did all he could but for the rest of the responsible parties…negative. Despite all of the issues we as a family had a great time. This was our first family vacation and we decided to MAKE THE BEST OF IT.