Grand Ani Otel

Great location close to the centre and all attractions restaurants and cafes. Staff super friendly welcoming and helpful. Delicious breakfast buffet, comfy beds and clean room.

Nothing everything was great

Good hotel with secure underground parking. Very good breakfast.

Nothing

Location is convenient and tje rooms are reasonably good.

The toilet seat was broken The rooms were too hot and you cant control the heater. It is understandable that the winter is very cold temperature reached -13 yet tje rooms were over heated and its central so you can't adjust it.

I stayed here for five nights during my world bicycle tour. Overall, this is one of the better hotels in Kars, with comfortable rooms and good facilities, but I found it significantly overpriced compared to other hotels in the city. The restaurant is beautifully designed, but unfortunately the food was both very expensive and disappointing. I paid 2,000 TL for the mixed grill platter, but after just a few bites I couldn’t continue eating it. One of the biggest challenges during my stay was communication. The restaurant staff spoke virtually no English, and the same was true for the breakfast staff. I had breakfast here for five consecutive mornings, and not once did anyone greet me or even say hello. The front desk staff also spoke very little English. I understand Kars is a smaller city where English isn’t widely spoken, but as a hotel that welcomes international visitors, having staff with basic English skills would make a big difference. A small example of the communication issue: I ordered a dental kit and was brought toilet paper instead, which summed up the language barrier quite well. My departure experience was unfortunately the most frustrating part of my stay. I had booked a non-refundable rate that had already been paid in advance through Booking.com, yet the front desk repeatedly insisted that I had not paid and kept asking me for payment. I had to show my bank transaction and my Booking.com confirmation several times, but the staff member continued to say I hadn’t paid. Since he spoke almost no English, it became a very stressful and uncomfortable situation. Thankfully, my Turkish friend was with me and helped translate, otherwise it would have been extremely difficult to resolve. The hotel has a nice swimming pool, but there are separate hours for women in the morning and men in the evening. A swimming cap is also required, and if you don’t have one, you must buy one for 100 TL.

Overpriced. Staff doesn’t speak English.