Design Hotel Winterrot

Good hotel close to the motorway near Karlsruhe with friendly, helpful staff.

Unfortunately there was a noisy wedding taking place nearby. Sleeping was difficult.

The staff were fabulous…Very welcoming and friendly. The location was great … just off the highway. The restaurant served very nice food. There was a small gym and a charger for my electric car. It was a perfect stopover location and is a favorite for future car trips.

Nil

Welcoming Staff

This was not our first stay in the hotel. First time we were amazed with absolutely everything, but this time we really have to complain about the isolation in room 209 because you could hear everything, from walking, talking, etc. I often stay in hotels that have good sound isolation and when someone is talking you can't hear anything even if the person is standing in front of your door and talks, you can only hear mumbling, not clear sentences. I don't know if it is a problem of the whole floor or just that room, because the firs time (on the first floor) we haven't had experience like this. If you point on the booking that the room has sound isolation, it should be so. I'll describe the situation in the next segment "What I didn't like". Before I write what we didn't like I would just like to say that the beautiful brown haired young woman who was working at reception on Sunday (January, 28th) was very kind and beyond all our expectations. She is one of the reasons why guests should return to your hotel.

We stayed for two nights and unfortunately I have to say that we didn't get any sleep. Neither overnight, nor during the day. I don't know what kind of guests stayed at the hotel this weekend, but the staff should certainly warn those who violate the house rules, which state exactly that the hotel must be quiet after 11 p.m. The first night (around 11:30 p.m.) I went out into the hallway to warn 6-8 adults who were standing there and talking very loudly to the point that I had the feeling that they were standing in front of my door. Around 4 in the morning, two or three girls ran down the hallway in high heels and screamed for about 10 mins and I think that's really inappropriate. The staff should still watch out for such situations because there are still many guests in the hotel who are sleeping at that time of the night, especially guests with small children who were in the hotel that night. The girls who I mentioned also left kebabs and tissues on the floor in the hall in front of someones room, which is another reason to warn critical guests. On the second night around 2 in the morning I had to go out into the hallway again and tell some people to quiet down because they were very loud. Also around 4 in the morning (probably the same girls as the previous day) again ran in high heels thorugh the hallway and laughed and talked there for about 15 minutes. We don't want to give you a bad grade because we always feel comfortable in your hotel, but we think you should have some sanctions for guests like these because it's not okay for 50 or more guests to suffer because of two or three careless guests. I believe that someone would give a very bad grade after what they have experienced and decide not to come to your hotel again, but we will trust that you will take care of isolation and problematic guests in the future.

The bed was very vomfortable and the facilities are new and quite elegant, if that's worth something to you. It's quiet with the window closed. Staff are friendly, courteous and professional.

SEVENTY FIVE EUROS FOR ONE HOUR OF SAUNA -- I asked Booking.com to find hotels with a Sauna, as my partner and I value the Sauna experience after a long day of travel. Well, imagine our sureprise when we were told at the front desk that the Sauna would cost SEVENTY-FIVE EUROS FOR ONE HOUR of use, and they would need an hour's advance notice to get it warm. If that was mentioned on the Booking listing, I didn't see it. I expected a listing of "Sauna" to mean there would be a Sauna we could use as part of the pretty steep price for the room. SEVENTY FIVE EUROS FOR ONE HOUR OF SAUNA. :-( Breakfast is similarly expensive at 24 EUROS per person. No breakfast for us at that price. The upgrade from a standard room for 136 Euros to a marginally larger room "on the courtyard" for 180 Euros was a joke. THERE IS NO COURTYARD. Our "courtyard view" was to the parking lot, a construction site, and the autobahn. Don't waste your money upgrading. No one side of the square building is quieter than any other. :-( The shower is just form over function. The spray head holder does not rotate from an angle of 90 degrees, you can't point the spray head downward. There is an overhead 'rain' shower head, but both heads splash water all over the bathroom floor because there is NO SHOWER DOOR OR CURTAIN on the stall. Ask for extra towels on check-in; you'll need them to mop up all the overspray. :-(

Comfortable beds, modern room interior design, good breakfast.

A little bit pricey for this location.

Close to the road

the breakfast could be better. but it was ok

We had to stay in the Karlsruhe area whilst our car was repaired. We found this hotel on Booking.com and made a late reservation. The greeting at reception was gracious and friendly, the room very clean, comfortable and spacious and the restaurant for dinner was excellent.

More shelving in the bathroom

Everything was great! The stuff was really kind!!

Clear, confortable and design rooms.

Restorant too expensive for what you get

very costly

location

nothing

same

nothing

excellent room

nothing

Very friendly staff, nice clean and well organized hotel with parking on the premises.

New hotel! very comfort rooms, great food and perfect staff!!!

nothing!!

We came here because of the family room and electric charging facility for our car. Got a beautiful, spacious room.

Expensive breakfast €25 op also for children > 5y.

Very warm welcoming in check in , helpful stuff, quite areas, room facilities was great ,

Hot water faucets was wrong