Garza Blanca Resort & Spa Cancun

Overall we LOVED the resort. The food and staff were all amazing!! The hotel was very clean!

No complaints at all

Les restos,les piscines, le bon service du personnel.

Le resto borcados excellent service sauf la nourriture tout était très froid et pas à la hauteur de qualités et du goût sauf le steak.

Everything!

no

The property grounds, rooms and amenities are beautiful. Rooms are large and modern. Outside pool area is very nice and well maintained.

Horrible service, especially for an all-inclusive resort. While breakfast is offered as a buffet, all other meals must be ordered, and wait times range from 40 minutes to over an hour and a half. The service is consistently slow, and it often feels like staff are inattentive. Another major issue was the lack of hot water in the rooms. This wasn’t just an isolated problem—many families were complaining about it during our stay, which made it clear this was a broader issue the resort failed to address. What’s particularly frustrating is that tips are automatically added unless you specifically ask for them to be removed. At an all-inclusive resort, that shouldn’t be the case—gratuities should already be included. Guests shouldn’t be put in the uncomfortable position of having to request their removal just to avoid being overcharged. On our departure day, our room keys were deactivated before checkout time, and we had to go back and re-register them just to access our room. No explanation or apology was provided. Given how expensive this resort is, I expected a much higher level of service and attention to detail. Unfortunately, the experience fell far short.